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Business Profile

New Car Dealers

Warner Automotive Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My kia soul was on a recall I never recieved a recall my car started knocking and it was towed by *** to dealership was taken off tow truck mechanic receded it up put a rod thru the motor refuse to fix because of the recall I never received also they admitted that recall is why motor blew .They are now trying to charge $6133 for a new motor also tried to charge for diagnostic after motor blew but after I went in took that off also did adjustments after motor failed

    Business Response

    Date: 02/27/2023

    I regards to ****** ******** Kia Soul motor issue:

    When the Soul was brought to us it had 108105 miles on the odometer. She purchased it from us as a pre-owned vehicle. Kia's powertrain warranty on a pre-owned Soul ended at 60000 miles. If the vehicle was purchased new the powertrain warranty would have expired at 100000 miles. Either way it was out of warranty. The vehicle had open recalls that might have prevented the failure. The vehicle was serviced by the customer and has zero service history at Warner Kia until the tow in. We advised the customer to contact Kia Consumer Affairs to see if any assistance is available to them since they state they did not receive recalls. We are sorry for their motor failure but we are only able to  follow Kia's warranty coverages.

    Warner Kia

    Parkersburg WV

Warner Automotive Group, Inc. is BBB Accredited.

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