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Business Profile

Office Equipment

CWS Office Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Equipment.

Complaints

This profile includes complaints for CWS Office Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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CWS Office Solutions has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine as I received my website link/ID/password.

       


      Regards,


      ******* ****

      Business Response

      Date: 02/26/2024

      CWS spoke with ******* **** and explained what was covered by the proposal she had agreed to
      on December 7, 2022. On January 11, 2023 she emailed and stated “Perfect – we are all set to go
      live!! Many thanks” . ******* paid her invoices for the Website Design and Implementation and for
      Domain Hosting which includes the annual subscription at *******.com and ********* updates
      for Security, Features, and other benefits.

      On August 22, 2023, ******* reached out about some
      changes she wanted done to her website and the ability for her to be able to upload vlogs to her
      website. There was an email chain that followed that explained to ******* that there would be a
      charge of (5) hours for Website Labor at a rate of $120 per hour for that service. She agreed to
      those terms, the work was performed, and she paid the invoice. Around February 9, 2024, ******* reached out wanting more changes done to her website and which time she was explained there
      would be a cost for that. ******* stated that she has a contract that includes Greg, our Website
      Design Vendor, to update her site, at which time Terry, our Director of Sales and Technology,
      informed her that was not the case and attempted to explain on what was covered, which I listed
      above.

      She then requested full access to make changes to her site, which we typically don’t send
      out, to Terry, our Director of Sales and Technology. Terry explained that our Website Design
      Vendor was more than willing to make changes to her site, but that it was billable. ******* stated
      for us to give her the link and login info and she would do it herself, and if that info was not provided
      than she would file a claim with the BBB. Now here we are. Once the complaint came in, the owner
      and I were notified through email. We then gathered information and spoke to all internal parties
      involved to see what was going on as well as our Website Design Vendor. We made the decision to
      reach out to ******* on Thursday February 22, 2024 to see what we could do to resolve this
      issue. ******* requested that we provide the link and login information that she could make the
      changes herself. she mentioned that she would “just Google” how to make the changes.

      During
      the call we brought up that she had paid for updates to her website previously, to which, she
      responded that she didn’t remember that and would like to have proof of that. We spoke with our
      Website Design Vendor, and all agreed to send the admin login information to ******* for her
      website, only hesitant, because we understand the complexity of a website, and the effect that can
      occur if not properly managed. On February 22, 2024, at 4:17 p.m. I emailed ******* the email
      chain where she requested updates to her website previously and where it showed she agreed to
      the labor cost at that time, as well as the Invoice and Receipt of payment for those Website change
      that she requested.

      I also emailed, through an encrypted email, her updated admin Login and password to her
      website. On February 23, 2024, at 10:40 a.m., I emailed ******* the admin website link to her
      website. She told us that she appreciated our follow up.

    CWS Office Solutions is NOT a BBB Accredited Business.

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