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Business Profile

Storage

Rhino Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a storage rental company. I moved my stuff out August 1st. I notified them August 20th that I was no longer needing there services. I received an email from Rhino with an invoice for September. I called and a manger said to ignore it and that they received my message and not to worry about it. I then received a text that I was going to be charged a late fee for September's payment. I called again. Talked to the same manager she said dont worry about it she will take care of it. I am now getting emails for my payment and have called 5 times and left messages but they will not return my call. I received another email stating that the lock was still on the unit and can I remove it. I said yes. I went to remove it and I am denied access through the gate due to non payment and no one will return my call. They want me to pay a bill I tried to resolve before September. They will not return my calls and their messages clearly say they will get back to you within 24hrs. I ha e called for 2 weeks and can't get anything resolved. I believe I shouldn't have to pay for September seeing I have tried and tried to find out what I needed to do and now I can't do what I need to do unless I pay for September.

    Business Response

    Date: 11/14/2022

    Thank you for bringing this matter to our attention. We are sorry for any inconvenience that was experienced. However we do believe we have resolved the issue with the tenant.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Sincerely,

    Rhino Self Storage

Rhino Self Storage is NOT a BBB Accredited Business.

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