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Business Profile

Veterinarian

Spot Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog to an open spot clinic where she had her annual vaccines and a heart worm test. Her test for heart worm was negative and I tried to get a written prescription before I left but the assured me that the place I fill the prescription with faxes over the form and they would fax back the form. I am low income and traveled an hour to go to the spot clinic so when I filled the prescription online with ******* the spot clinic refused to send the appropriate prescription. I called the spot clinic and was told I could only purchase the heart worm medication from them at their full price of what they charge. ******* charges $22 which is a lot cheaper. My dog is an emotional support animal and I feel I paid for the test and should be granted the prescription. The spot clinic told me I had to find another vet office that would fill the prescription.

    Business Response

    Date: 04/20/2023

    See attached response. 

     

    Thank you!

    **** ********

    Executive Director

    Business Response

    Date: 04/25/2023

    See attached for 2nd response from Business

    Customer Answer

    Date: 04/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

     

    I received a notice from ************ that the medication prescription has been filled and the spot clinic complied with the request 

     

    thank you for representing me and that this issue was resolved 


    Regards,


    ******** *******

Spot Clinic is NOT a BBB Accredited Business.

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