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Business Profile

Heating and Air Conditioning

Chase Heating and Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a coil leak in my furnace it’s been well over a month I’ve contacted them many times with this complaint . Justin sent a guy here 2 weeks after I contacted him several times telling him it has a leak or something and the smell is one I cannot stand . It’s coming from the vents . The guy told me it had a leak and it would probably be 3 days till he fixed it he had to get a new coil . I’ve tried many times through text and calls they won’t answer me they forward my call and one number has me blocked . I’m afraid they are not going to fix this . Please help

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chase Heating won a bid to install a heat pump in 2021. My husband was paralyzed from neck down from a stroke and a weatherzation program for disabled people paid to have a new heat pump put into my home. The heat pump had a life time warranty on parts. A one year warranty on labor. This company came out 1 to 2 times each summer after it was installed because the air conditioning would never work properly. I called again a few weeks ago and the owner came to my home and told me it was a breaker was knocked and that was all I needed was for him to set the breaker. It worked for couple days and then the air would blow but would not cool my home. Last summer I had my neighbor come look at it because he worked for Childers another company that did the same kind of work . He said that the company that installed the unit did not use the right wiring and also left the old unit under my home and that it was a hazard. I tried several times to get this man, the owner to take my call and he only answered when I used a number he didn't recognize. He said he was not responsible for the unit and that he couldn't take the old unit out because he would have to break my foundation to get it out. I don't understand if the unit went under my house why can it not come back out. My foundation wasn't broken when the first heat pump was installed. I need air because my grand daughter who is 14 months old and her mother lives with me. Her mom is carrying twins and my home gets so hot upstairs where her and my granddaughter sleep. If you can help me I would be so thankful. I have tried to be nice to this man and his response to me was get someone else to fix it. Thank you for any help.

    Customer Answer

    Date: 05/06/2024

    I was informed by my email you needed the name of the man that I talked with on the phone. His name is ****** *******. He is the owner of the company. Chase Heating and Cooling. 

Chase Heating and Cooling LLC is NOT a BBB Accredited Business.

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