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Business Profile

Beauty Salon

Pipestem Spa and Chalet Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

This profile includes complaints for Pipestem Spa and Chalet Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pipestem Spa and Chalet Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/01/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Link to booking: *********************************** ********* *******  When we arrived, the cabin was not as advertised on their website. The cabin was a duplex with a shared wall. The furniture in the cabin was stained and is different than what was pictured on the site. The master bedroom has long cracks along the ceiling and walls where the paint was chipping off. The main AC unit in the bedroom was broken and had an 'out of order' sign taped to it. A second AC window unit was added to the bedroom in place of repairing the primary one. The wifi would connect, but had no internet service. After calling the host, Anna ***********, she came to the cabin to try to address our concerns. Upon arrival, she said she was going to take pictures to document our complaints, but started recording us instead without our consent (we said pictures were fine). While recording, she acted in a very unprofessional and inflammatory manner that made us immediately want to leave. She offered to move us to another cabin, but we did not feel comfortable staying on the property after this interaction. We asked for a refund but she refused. I have attached an email that Anna sent after we left where she details our interaction. Some of the information she provides conflicts with the video she took of our conversation. She intentionally misquotes our conversation several times, and added false items in her list (items 6, 8, and 9). In the email she also makes excuses for the nonfunctional facilities saying we can open a window rather than use the AC unit, or that one window unit can cool the entire cabin. The site photos are posed to purposefully omit the damage, and do not reflect the current state of the cabin. Upon reviewing the website listing, it can be concluded that the website is intentionally misleading, and omits vital information such as floor plans, broken equipment, and photos that accurately depict the cabin. We feel that the most fair resolution would be a refund.

      Customer Answer

      Date: 12/07/2022

      [A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Pipestem Spa regarding complaint ID ********.
      This business contacted me letting me know they received the complaint, but made no effort to resolve this issue.  


      Regards,

      **** ****

    Pipestem Spa and Chalet Corp is NOT a BBB Accredited Business.

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