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Business Profile

Gun Equipment

JMAC Customs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a stock from JMAC Customs. Due to a mistake in their shipping label, the package was marked undeliverable b the **** and was returned to JMAC. I reached out to the regarding simply sending the package back to me with a corrected shipping label. They have refused to assist in this matter. JMAC has made it perfectly clear that they do not care that I am out the money for the purchase and do not have the item, due to their mistake. I have reached out to their customer service department multiple times regarding this issue and they have refused to offer a resolution or accept responsibility for their error. It doesn't matter the quality of your product if you do not give proper customer service and, essentially, scam people out of their money.

    Customer Answer

    Date: 01/23/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by JMAC Customs, LLC regarding complaint ID ********.



    Regards,



    ***** ********

  • Initial Complaint

    Date:06/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a stock and cheek riser. The package said it had arrived at my building on the 12th of June but never arrived. I reached out to JMAC Customs LLC about the issue via email and by phone with no response.

JMAC Customs, LLC is NOT a BBB Accredited Business.

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