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Business Profile

Podiatrist

Foot and Ankle Clinic of the Virginias Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to Foot and Ankle Clinic of the Virginias from Workers Comp because I broke my toe at work. At me first visit I explained it was Workers Comp and provided all the details and claim number. The following month I received a bill for the services because they set up up as a "Self Pay" so on my second visit I explained the billing was wrong and provided the claim information again. The month after that I received a new bill with a new balance and including a past due balance. On my third and final visit I I explained the billing was wrong and provided the claim information again. The employee told me that she did not know how to fix it, I offered to wait while she got assistance but she assured me that was not needed and she would get it taken care of. The following month I received a bill for a new balance which included the 2 previous bills. I then called the number on the bill and explained the billing was wrong and provided the claim information again. This time I asked the rep to note my account, that rep did note the account I was able to verify the note was on my account with all the details the following month when I received another bill. This brings us to a new bill today, I called the number on the bill and explained the billing was wrong and the rep stopped me to read the notes on the account then verified all information was in the notes and transferred me to another department to correct the bill. As of this this moment I have been on hold for 32 minutes with this other department, it has been just dead air for 20 minutes. I am obviously getting nowhere with this.

    Customer Answer

    Date: 10/13/2024

    Better Business Bureau:



    At this time, I have not been contacted by Foot and Ankle Clinic of the Virginias regarding complaint ID *********



    Regards,



    ******* ******

Foot and Ankle Clinic of the Virginias Inc. is NOT a BBB Accredited Business.

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