Complaints

This profile includes complaints for Zims Tire & Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zims Tire & Auto Service

  106 Cement Mill Rd Ridgeley, WV 26753

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  Zims Tire & Auto Service

  Rr 1 Box 77 Ridgeley, WV 26753-9707

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  Zims Tire & Auto Service

  RT 28 Ridgeley, WV 26753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Too Van in to have all problem fixed under the van. May 13 2024 t hey put all new brake system repaired received van back June 14 2024 month later. Brake light came on and the emergency brake wont work. Took back in week later. Told them brake light is on and the emergency brake wont work. Owner said I wrote a bad review on his website and I said I only wrote the truth he said to get the ***** out of his business and then he came after me at the end of the road and I told hem if he touched my van or me I would nsue him. Took van to other business to have repaired but they wont ge involved do to having to go court if I sue them. I paid approx. $991.00.

  Business Response

  Date: 07/15/2024

  To whom it may concern,                                                                                              July 12, 2024

  Zims Tire & Auto Service is saddened and concerned to hear that Mr. *********** is upset with the service that he received at our shop.  We have been in business for over 20 years and this is the first time anything has gone to this extreme. We take pride in fixing our customer's cars correctly the first time and when an issue arises, we are always willing to correct the problem. But, in Mr. ***********’s case, we must stand our ground since we were not in the wrong. 

  Mr. *********** came into our shop on May 13, 2024, and asked us to check over the suspension on his work van. Later that day he was called by our shop and given a list of suspension parts that were needed. He was also told that the tech noted that the van had a coolant leak, the front brake pads were metal to metal, the calipers were sticking and there was fluid coming from the hydroboost, and the rear diff cover was leaking. Mr. *********** was told that we suggested he have the coolant leak repaired and a coolant flush performed, we also suggested that he replace the front brake pads, both front calipers, and both front brake hoses to make the front brakes safe. To repair the leak in the hydroboost it would need to be replaced.

  Mr. *********** was given a quote and was told that we were extremely busy and it would take 2 or 3 weeks for all the parts to come in. He told us that he was in no rush and it was fine to proceed to fix everything we suggested. All parts arrived on or about May 29^th, we then had to get the van scheduled on a rack, by the time we got a rack open and the work was begun it was June 4^th.   Mr. *********** stopped in the office a few times and was given the status of his van, he never seemed to be displeased. We were told by our techs that Mr. *********** had stopped by the shop looking in the garage at his van, and he was starting to get irate that no one was working on it, even though he was told that someone was working on it. Although; every time he stopped by the tech that was working on his van was at lunch or on break so to Mr. *********** it seemed that no one was working on his van.

  Once the work was completed the only thing left to do was to bleed the brake lines due to replacing the calipers and brake hoses. But, once the tech started to bleed the brakes, we had issues. To bleed the brake system on this van you need to reset the abs module, and the abs module on the van would not reset and needed to be replaced and was 3 days out to order. All of the techs tried to bleed the brake system with various other methods but had no success. While waiting on the part we spoke to Mr. *********** and told him we were having trouble bleeding the brakes and that we were waiting on a module. He began to get very aggravated and demanded that the van be done the day the part came in. The part came in on Wednesday, June 12^th at noon, our techs worked very hard to get the van completed that day, we also fixed his driver’s door handle that did not work as a curiosity and when Mr. *********** was called and told it was done, he didn’t come in till Friday, June 14^th to pick up the van. In between, the time that the van was completed and Mr. *********** picked up his van he had left us a bad review on ****** saying that we had his car for over a month and no one was ever working on it, but he never said anything to us when picking up his van.

  One week later, Mr. *********** returned to our office irate and yelling that his van would not start at times and that his emergency brake would not work. We explained to him that the work we had done would have nothing to do with the starting of the vehicle and that all the brake work we had done was on the front and that the emergency brake works from a cable on the rear brakes which we did not touch. He began screaming that we were the last ones that touched the van and we had to fix it. We again tried to tell him nothing we did was in those areas of the vehicle and that we were not responsible for fixing that for free. He began demanding that we fix it, and that is when the owner Wayne asked him what kind of person he was to leave a bad review for us and then come in and expect us to do work for free. He left the building yelling and using profanities. He drove down our parking lot very slowly hanging out the window while he continued to yell profanities. Wayne in turn went out the door and began yelling at him to get off the property. The heated tempers led to more arguing that took place at the bottom of our driveway in which Mr. *********** tried to run Wayne over with his van.

  We are not asking for anything other than Mr. *********** not return to our store.

  Sincerely,

  Wayne & Melinda L***

  Zims Tire & Auto Service

  Customer Answer

  Date: 07/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ***** ***********