Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2012 Ford expedition el limited and brought the vehicle back because the struts was bad and the transmission wasn't shifting right and they had it and told me that nothing was showing up in their computer when they scanned it and they didn't know what to tell me and that I bought it as is but I have a copy of the purchase agreement and it says nowhere on the paperwork stating such but I have a code reader and I can plug mine in and it shows a code (*****) showing me that it is the output shaft speed sensor I have even called the ford motor company itself and have been told that there isnt anything they can do as well and I even bought it and purchased the best extended warranty and gap covrage

  Business Response

  Date: 09/17/2024

  The Managing Partner of our Ripley location spoke to Mr. ******* and the vehicle is being delivered to our dealership on Sept. 20th to attempt to verify the diagnosis. Customer has purchased the parts and Dutch Miller agrees to help with a labor discount. If anything new is found during the diagnostics, further discussion will be necessary regarding any other needed repairs. Even though this vehicle was sold as-is and is 13 years old with over 150k miles, we will do all we can to come to a satisfactory resolution with Mr. *******. 

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2012 f150 and the bed is rusted and you can’t haul stuff cause it gets a bigger whole.the bumper cover is coming off I get stopped by people telling me it’s coming off.they don’t want to make it right.

  Business Response

  Date: 04/18/2023

  Dutch Miller spent $1400.00 dollars internally on this AS IS truck in January to try and help our customer from their previous 2023 BBB complaint *********. At that point customer was satisfied and understood an 11-year-old truck may have rust and it had that same rust when the vehicle was purchased AS IS. The $1400 at the time was for a vacuum pump that failed.  At this point we have addressed all the issues we agreed to at the time of sale and in January 2023 to address the failed vacuum pump. 
  
  

  Business Response

  Date: 04/24/2023

  Dutch Miller spent $1400 internally on this AS IS truck in January to try and help our customer regarding their previous 2023 BBB complaint #********* At that point the customer was satisfied and understood an 11-year-old truck may have rust, which it did when the vehicle was purchased AS IS. The $1400 we spent was for a vacuum pump that had failed.  At this point we have addressed all the concerns we agreed to at the time of sale and feel we have been more than fair responding to issues on a 2012 vehicle. 
  
  
  

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  When I bought the truck they said it was the law now to sell as is.they told me it was a local person that had it.when I bought the ttt egg icky they sprayed stuff on the bed so u really couldn’t see it.I about went through the bed.they kept begging me to buy this truck they said it was a good truck.the bed of truck is falling threw.I don’t except this rulling I feel they should be made to fix my bed since th set y lied to me .please re open this.             

  Michael ******

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck off of Dutch miller in ripley wv.the truck was making a noice when I got I thought it was fan running.I called service to tell them to look at it it was almost a month before I could take it they was booked.when I took it they said it was covered I even took out extended warranty.we was cleaning it up and the bed gave in on me I looked at it and is rusted underneath.they just put a sticker on it how did it pass.then the brakes are sticking .after so many attempts to talk to the manager I finally talk to me he said they would only pay $500 the repairs was $1420 I can’t afford this I just pick $12,000 down on it.I would like for them to pay for this I haven’t had the truck long at all

  Business Response

  Date: 01/24/2023

  Dutch Miller of Ripley (DMR) has reached out to the customer directly, and this matter has been resolved.

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 Ford Edge from Dutch Miller Ford on August 10, 2022. I live in Ohio. I was told that the company has, by law, 60 days to send my temporary title so that I can obtain my license plates/registration for the new car. I was given a temporary tag that expired on 11/7/22. I have yet to receive the temporary title. I have called and spoken with multiple people. Oftentimes, I call and receive a message that they are in a meeting, out of the office, unavailable and that I will receive a call back, but I do not receive a call. I have been transferred to voicemails to leave messages and had no return call. I was first told by Stephen (unknown last name) that they no longer had the temporary title because the case was "closed on their end" and that I needed to call the financing company, **** ***** ******. I persisted, and he finally agreed to call the local title office where Morgan said that a person had suddenly quit, and she had the paperwork and would make sure I received it before the tags expired on 11/7/22. I am now driving with an expired tags. I called the dealership at least 2 more times, requesting to speak with Stephen, but was told her was in a meeting or out of the office and that he would call back, but he never did. I then called back and spoke with someone name Kathy (I think?), explained the situation and was transferred to Morgan where I received a voicemail yet again. I then called back immediately and was connect with the sales manager, Aaron, on 11/11/22. He apologized and called Morgan himself while I was on the phone and was told that she was unable to get the MSO. He told me that he would escalate this to the owner of the dealership and promised to send a temporary tag. It is now 11/29/22, and I have never heard back from the dealership. I texted Aaron on 11/25/22, he did not respond. I called 11/28/22 and again today, 11/29/22 to his cell phone that he provided, and left voicemails both times explaining the urgency with no results.

  Business Response

  Date: 12/12/2022

  In regards to the case # above we are working expeditiously on getting an MSO from **** ***** ******* so we can finish processing the title work for ******* ********. I personally spoke with Ford as well as our title department and we hope to have everything completed by next week at the latest. We have contacted Bethany to let her know.

  
  

  Thank you,
  

  
  

  --
  

  ****** ******

  Managing Partner

  Dutch Miller Auto Group

  ***************************
  ************