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Business Profile

Commercial Window Tinting

Art of Tint of St Albans LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to have the windows tinted in it. I specifically told the how to do the sun strip the way I wanted. They had no issue with it upon explaining. When I picked up the vehicle the Sun strip was not completed the way I asked for it to be done. Also it wasn’t even straight. One side goes down further than the other. My backseat windows had dirt under the tint where they didn’t bother to clean the window. Another window isn’t even cut to the complete window, allowing light in because it doesn’t fully cover the window. I showed the man this before leaving with my vehicle. He basically shrugged his shoulders. Said he didn’t have time to fix it and walked by inside the building. Did not even try to fix or help with the issue. It’s really hard to see in pictures. It wouldn’t let me upload a video that better shows what I’m talking about but I would be happy to provide it. Again I showed them prior to leaving with my vehicle. The man did not care.

    Business Response

    Date: 06/21/2024

    First, I would like to apologize for the service you received at out establishment. We strive to meet all of our customer's needs, but sometimes we fall short. The sunstrip issue I will take full blame on as I forgot to add the notes about the size you asked for. I assure you we clean and prep every window before we apply the film to it. That does not mean that contaminates still won't make their way to the film. We try for the perfect tint job but unfortunately there is no such thing. We computer cut all our films and cannot guarantee perfect fit. I can use the same pattern on 3 different jeeps with a different outcome every time, as the manufacturing of each vehicle is different from one to another. (Gaskets and rubber trim). What took place in the parking lot I cannot comment on because I was not present. and I don't want to get caught in a he said she said conversation. It should have never ended that way. The vehicle should have been brought back in and fixed. I would like to make this right and have a couple of options for you. Bring the vehicle at your convenience and I personally will make it right. Or we can strip the film and offer you a full refund. Please contact us with what you would like to do. Ask for Craig. Thank you for your time.

Art of Tint of St Albans LLC is NOT a BBB Accredited Business.

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