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Business Profile

Heating and Air Conditioning

Dave's Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this business to fix my air unit. It took three visits and roughly 2000.00 and he still did not know what the issue was or how to solve. His diagnosis on the last visit was that the unit was too big for the house. Just be honest and say I don't have experience on this type of air units and I would have reached out to someone else.

    Business Response

    Date: 07/17/2024

    Replying to customer complaint Almost 2 months after service on a system that was not installed by my company spent hours with a laptop hooked up to a system with tech support online to diagnose customers said issue of high humidity in house, 1st visit was a simple check what was going on and explained to customer not know who had been working on system. Mitsubishi tech support recommended recovery of refrigerant and recharge per system lengths of freon line etc. unable to do this on first trip, so performed second trip had been in communication with husband the whole time. 3rd visit was retuning with laptop to connect to system to determine exactly what was going on and thats when myself and tech support realized the 3 1/2 system was to large for the size of the home when I left the system had removed the humidity from64% down to 52% and was 70 degrees. Also exple=ained to husband they were not in my service area aprox. 75 minutes away. 

Dave's Heating & Air Conditioning is NOT a BBB Accredited Business.

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