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Business Profile

New Car Dealers

Wable Ford Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was towed to their service lot after calling and requesting service, and it was stated that the vehicle could be looked at and brought to the shop. Upon talking later that day, the mechanic said he thought it was something he could look at and determine. I thought all was okay. After a weeks time, the same mechanic stated he had not taken a look at the vehicle. I, the customer, requested the vehicle to be towed off the lot. At present, dealership is closed. I am seeking compensation for tow charges to the facility, since the business told me they would be able to look at it before tow. The statements they made were done in bad faith and have set me back over a week in diagnosis. The negligence on behalf of wable Ford has set me back, with intention, therefore relishing this complaint.

    Business Response

    Date: 10/11/2022

    To whom it may concern:

    Mr* ****** discussed with my service manager about having his vehicle towed in and checked out. My service manager explained to him that we were currently scheduling 2 to 3 weeks out; but, if he wanted to leave it, we would try and work it in if we had a cancellation. Mr* ****** stated that was no problem because he had other vehicles that he could drive. Approximately one week later, Mr* ****** called and asked the status of his truck at which time we informed him it had not been looked at yet because we have not had any cancellations. He then became upset with my service manager and told him to forget about it and he would have it towed somewhere else. We currently have several big jobs scheduled in the shop and at that time we had a mechanic off for a week with COVID. We did our best to explain to Mr* ****** it would be a couple of weeks unless someone cancelled.

    Mr* ****** and I have known each other his whole life. I am not a hard person to find. I am at work every day and he knows where I live. My home phone number is a listed number in the phone book, I would think if he had a service concern, he would personally contact me to discuss a solution to his concerns. This is the first time I have heard that he is upset with us.

    I do not feel that we owe Mr* ****** any reimbursement because we were up front and honest as to when to expect any repairs to start.

    Sincerely,

    ***** *****, President Wable Ford Inc.


Wable Ford Inc is NOT a BBB Accredited Business.

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