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Business Profile

Health Club

Curves For Women

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my Curves Membership since July of 2023. I have communicated to cancel and filled out the forms and she was still drafting money out of my account. I had to go to my Bank and stop payment for Curves. Since then she is sending me a bill trying to get me to pay for months after I

    Business Response

    Date: 12/12/2023

    To Whom it may concern:

    Find enclosed all documentation relating to this matter.
    Contacts are signed at inception of all memberships that specify 'A minimum of 12 consecutive months is required.'
    The documentation of texts shows engagement in membership beyond the July 2023 date as stated.
    Documentation of date on envelope shows receipt of her
    Cancellation request which was VOID due to her '12 month' signed
     
    Membership commitment. We received no attempt at cancellation prior to this and no documentation was provided by Patron to confirm.
    You can clearly see that the amount is due in full based upon all signed documentation by the Patron.
    Thank you very much for your reaching out in this matter,
    Feel free to contact us at ************************** with any other needs.

    Respectfully submitted,
    Spencer Curves

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously had signed up for a gym membership to Curves. I used that membership for several months but due to medical advice and time constraints I could no longer make use of my membership. I have communicated to the owner that I needed to discontinue my membership since May 2023 (even though she was aware I had not been able to use the gym for several months before that. I have communicated this verbally and was in writing and by completing the forms she requested and still she continues to charge for membership. Today I received a nearly $1000 bill for past due and continuing membership. I have attempted to reach out to the Curves Corporation but was told that it had to be addressed locally. At this point I don’t know how to get this resolved without involving the BBB. I would note that I attempted to locate the business information on the WV Secretary of State and could not locate any such information.

    Also access to my online account was taken away by the local owner so that I cannot access or change my membership online.

    Business Response

    Date: 12/05/2023

    To Whom It May Concern:

    Find enclosed all documentation relating to this matter.

    Contracts are signed at inception of all memberships that specify
    'A 30 day written notice of cancellation is required.'

    The envelope clearly shows the date of receipt of the 'written notice of cancellation'. She revoked her August and September 2023 Fee whereby we were charged $35 on these three different transactions by one of our billing entities. A notice for “Medical Hold” was never submitted/ received.

    You can clearly see that the amount is due in full based upon all signed documentation by the Patron.

    Thank you very much for your reaching out in this matter.

    Feel free to contact us at ************************** with any other needs.


    Respectfully submitted,

    ******* ******

Curves For Women is NOT a BBB Accredited Business.

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