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Business Profile

Apartments

Aldom & AD Rentals, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented an apartment from this business at **** ******** *** *** *********** ** ***** from 12/27/2022 through 5/19/2023. I was charged extra money in addition to the $725 security deposit at an adjusted rate to move in 4 days early ($166.94) but not compensated any money for the partial month that remained when I moved out early - as my lease wasn’t up until May 31. I texted my landlord to let him know I was moving out, and after doing a check of my apartment, he gave me a list of things that needed addressed in the apartment and that I could do it myself or be charged a fee and this is quoted from him : “A couple minor deductions were apparent in the unit. Did u want to remedy those things or should I go ahead and schedule the cleaning crew??Bathroom needs cleaned. Most notably the toilet & tub. 1 light bulb in the kitchen. Stove pans in kitchen.
    U can borrow cleaning stuff if u want to try to get more deposit back. It's up to u.”
    I told him I would take care of the items and I did. I finally get my returned security deposit in the mail on July 5, $600. with an invoice saying that $125 was deducted for carpet cleaning.
    He was called and he just said I was expected to do that because it was “in the lease”. I got out my lease to review, and the carpet cleaning is listed under “Move out guidelines checklist.” Nowhere does it say it is required. The it says “IF cleaning is needed…” followed by a list of monetary deductions.
    The only carpet in this one- bedroom apartment is a 12x12 bedroom that I never wore shoes in. It did not need cleaned. And I’m sure it did not cost him $125 to clean it. And if the company cleans carpets between ALL renters (which was another claim he made) then isn’t that the responsibility of the lessor?

    I feel I was unduly charged a fee and deserve to be refunded ALL of the security deposit. Especially since he checked the apartment before I turned in my key, didn’t mention the carpet. I have documentation of all of the texts, etc.

    Customer Answer

    Date: 07/28/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Aldom & AD Rentals, LLC regarding complaint ID *********
     

    Regards,



    Fallyn ******

Aldom & AD Rentals, LLC is NOT a BBB Accredited Business.

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