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Business Profile

Custom Gifts

Artisan Oak

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Gifts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wooden whiskey tumbler on 02/25/25 and received it on March 3. I went through the steps to “seal” the tumbler and used it for the first time and noticed leakage.
    I contacted them March 9th about the problem. My conversation with Frank was productive and he agreed to exchange it which was what I wanted in the first place. March 13th I followed up and after some back and fourth an exchanged was approved. I had to reach back out to inquire about the return shipping label and it was finally sent to my email. I shipped it back March 21 and it arrived back to them March 31. I followed up April 4 no response. I followed up April 8th and finally Frank replied to me on April 11th saying “ It looks like it is already in process”. I have asked for shipping labels dates and nothing since the 11th

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered an Oak Tumbler on 12/22/2023. The ETA on the product was much longer than I was initially told, and I finally received the item on 4/1/2024. A day after using the product for the first time, it had started leaking and a crack developed. I E-Mailed the owner of the company, and he told me to send photos. I sent photos and he never responded. After many days, he sent me an E-Mail that he was going to send a return label, and a replacement would be sent out after they had received it. 4/3/2023, I sent back my defective tumbler promptly, and never received a replacement or a response. Because I did not receive a response back, nor a replacement, I felt scammed and felt the need to file a chargeback with ******* **** The seller claims they sent the item in good condition, however, within one day of light use, it had cracked. As of 7/11/2024, I have not heard back from the company or received any kind of replacement or at the least, a refund.

    Customer Answer

    Date: 09/12/2024

    Better Business Bureau:



    At this time, I have not been contacted by Artisan Oak LLC regarding complaint ID *********



    Regards,



    ******* ******

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a purchase of two whisky tumblers on 12/25/2023 from Artisan Oak for $99. Understandably, there was a delay in the manufacturing of the product because of the authenticity of the product. On 1/28/24, the company send an email giving a status of the pre-order. The message stated that the order would ship in 8-9 weeks, which would have placed the shipment on or around 4/1/2024.

    On March 15-16, I exchanged emails with ***** ******* asking for a status and he stated my order would ship the 2nd week of April. After not receiving a shipping notification, I again contacted the company who assured me that the order was shipping. On 4/24, i received a USPS Tracking number ******************************* That package has been in "accepted status" since that day, 4/24.

    On May 8, I sent a final email to ***** ******* asking for a full refund of $99. No response as of today, May 14.

    Business Response

    Date: 05/16/2024

    We at Artisan Oak are grateful for the feedback and the opportunity to address the concerns regarding the delivery issues experienced by our valued customer.

    We understand the importance of timely delivery, especially when our customers are eagerly anticipating their products. In this instance, the delays were initially due to the unique manufacturing process of our authentic whiskey tumblers, followed by unforeseen challenges with our shipping provider, USPS, which led to an extended "accepted status" of the shipment.

    Taking full responsibility for the experience of our customer, we have taken immediate action to rectify this situation. We have contacted the customer to give the option of either a full refund without requiring a return of the previous products once they arrive or for our team to expedite a new order with a few of our new products included free of charge as an apology.

    At Artisan Oak, we genuinely care about our customers and are committed to continuous improvement of our processes to ensure such issues are minimized in the future. We are also enhancing our communication strategies to keep our customers better informed throughout their order process.

    We appreciate the patience and understanding of our customers and are dedicated to ensuring their complete satisfaction. We look forward to resolving any concerns promptly and effectively, maintaining the trust and loyalty of our customers, which is of utmost importance to us.

    Thank you for allowing us the opportunity to address this issue, and we are hopeful for the chance to restore confidence in our service and products.

    Sincerely,

    ***** *********

    Founder/CEO of ArtisanOak.com

    Business Response

    Date: 05/16/2024

    We at Artisan Oak are grateful for the feedback and the opportunity to address the concerns regarding the delivery issues experienced by our valued customer.

    We understand the importance of timely delivery, especially when our customers are eagerly anticipating their products. In this instance, the delays were initially due to the unique manufacturing process of our authentic whiskey tumblers, followed by unforeseen challenges with our shipping provider, USPS, which led to an extended "accepted status" of the shipment.

    Taking full responsibility for the experience of our customer, we have taken immediate action to rectify this situation. We have contacted the customer to give the option of either a full refund without requiring a return of the previous products once they arrive or for our team to expedite a new order with a few of our new products included free of charge as an apology.

    At Artisan Oak, we genuinely care about our customers and are committed to continuous improvement of our processes to ensure such issues are minimized in the future. We are also enhancing our communication strategies to keep our customers better informed throughout their order process.

    We appreciate the patience and understanding of our customers and are dedicated to ensuring their complete satisfaction. We look forward to resolving any concerns promptly and effectively, maintaining the trust and loyalty of our customers, which is of utmost importance to us.

    Thank you for allowing us the opportunity to address this issue, and we are hopeful for the chance to restore confidence in our service and products.

    Sincerely,

    ***** *********

    Founder/CEO of ArtisanOak.com

    Customer Answer

    Date: 05/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    *** ******

    Customer Answer

    Date: 05/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    *** ******

Artisan Oak is NOT a BBB Accredited Business.

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