We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Bella Nail Bar Lash Brow & Esthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the Bella nail bar after seeing an ad on their ******** page for 30$ lash extensions. I booked the appointment and paid a 15$ fee to hold my spot. When I got to the business she informed me that they were not extensions, they were lash clusters which would only last 5-7 days. I informed her I wanted something that would last longer. She showed me prices and I chose the 150$ lash extensions wnd told me they would last 3-4 weeks and 60$ brow henna tint. I got my eyelashes done and the entire time Bella kept getting glue in my eye. I felt okay leaving them on and proceeded to pay and went home. A few hours later I had a couple fall out which was fine because I understand some may have not been glued down all the way since my eyes were watering from getting glue in them. Everyday since then I have lost 10-15 lashes. I left the salon on Tuesday April 8th and today is Sunday April 13th. After taking a closer look my eyelashes are falling out because they are glued onto my eyelid, not my eyelash like they’re supposed to be. I sent Bella pictures and she offered to redo them to which I refused because of the risk of damaging my eyelash hair follicles. She then offered me a 50$ gift card and for her to redo them again to which I declined again. After explaining that I absolutely want nothing to do with her salon again after this experience she offered me a 50% refund to which again I declined because my eyelashes are not done correctly, that is not my fault. I don’t feel safe with glue being put into my eye again and for lashes to be glued onto my eyelids when they’re supposed to be on each individual lash. She stopped replying to me. I just want a refund for my lashes. She did a great job on my eyebrows and I think they look good however she did not do my eyelashes correctly. I even sent her pictures and offered to send her more if she needed them. She never replied to me

    Business Response

    Date: 04/29/2025

    Problem had already taken care off. The customer refused to come back to get them fix and we refunded her the full amount. 

    Customer Answer

    Date: 04/30/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, I consider this complaint resolved.


    Regards,


    ******** ********

Bella Nail Bar Lash Brow & Esthetics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.