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Business Profile

Lawn Equipment Rental

Weirton Rental Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello
    Please see extensive requests for assistance from Weirton Rental regarding their employee's error which resulted in the miss-shipment and ultimate loss of my ****** which was insured by *******. I am entitled to a $150.00 credit for the replacement of my ******* however, since the ****** was shipped to ****** instead of ******* by the Weirton Rental Shipment Clerk, I am unable to replace my ****** and they stopped responding to my requests. Your assitance would be greatly appreciated. I can forward all communication with you along with my receipts for shipment.


    I am reaching out to *** because I have been trying to resolve this issue for weeks. I have reached out to the *** shipping location where I dropped off the package and they have stopped responding to my request for assistance and or an update.
    On March 22, 2024 I took a package to Weirton Rental **** ************ ***** ******** ** *****. I had two packages; a return to ****** and a return to *******. I emailed the ******* label to the *** ***** * *************************** 
    However, the wrong label was placed on the package, instead of it going to ******* it was shipped to ******. The correct tracking number was ****************** with a delivery address of ******* ********** **** *** ******** **** * ** ** ********** ** ****** Please see below (And attachment) the email sent to Weirton Rental.

    I tried 3 times to file a claim for this for the reimbursement of my lost item but I cannot; as it was opened and closed due to "proof of delivery" However, since the WRONG LABEL WAS PUT ON THE PACKAGE AND IT WAS NOT DELIVERY TO *******, this information is incorrect.

    Business Response

    Date: 05/17/2024

    We have spoken to **** ***** on 5/17/2024 about the package in question and it appears that an incorrect label may of been placed on the package and *** was unable to stop the package in transit and unable to retrieve the package after delivery. *** ***** and Weirton Rental Center Inc. have agreed upon a payment of $ 150 for the purchase of a new fit bit. A settlement has been agreed upon on 5/17/2024. We at Weirton Rental Center Inc. apologize for any inconvenience and hope to serve you in the future. Thank you for your patronage.

    Customer Answer

    Date: 05/17/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    **** *****

    Business Response

    Date: 06/03/2024

    This is in response to the customer indicating that payment has not been made. Payment in the form of a check ( check # **** ) has been made today 6-3-2024.Thank you for your patronage.

Weirton Rental Center is NOT a BBB Accredited Business.

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