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Business Profile

Medical Supplies

Tri State Medical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/20/2022, My wife went to Tri State medical supply to obtain **** supplies for myself. This facility has always charged our insurance and billed any difference to us. We do not have any outstanding balance. This time my wife was forced to pay up front out of pocket. She was told they would bill the insurance and any difference would be reimbursed. On 10/26/2022, I called the facility and spoke to manager Paula. I was informed they will bill anything they like. If I did not like it, I could take my business elsewhere. I informed her I believe that medical billing practices requires an explanation of benefits from the insurance provider before a secondary and/or patient may be billed. I was informed "That is not how we do business."

    Business Response

    Date: 10/31/2022

    Dear BBB,

    RE:  Complaint ID# ********

    Please see the attached correspondence between Tri State Medical and customer for your review.  

    Tri State Medical's policy is to charge customers known deductible and coinsurance up front for items picked up at our location or shipped directly to their home.  In the event the deductible amount is not able to be obtained via online verification or via health insurance representative by telephone at the time of service (and/or the item is a continued monthly rental) we will send a statement once the insurance has processed the claim.   This is a well known practice within the home supply business industry.

    We only bill the customer/insurance for the items our customer requests and receives; please review attachments that include insurance deductible verification and the items billed to the customer (which have also been sent to the customer). 
    We would never ask our customers to take their business elsewhere; as they can choose to do business anywhere, and we are happy they choose and want them to continue to choose Tri State Medical for all their current and future needs.  

    Thank you for the notification and your time in resolving this complaint.

    Respectfully,

    Tri State Medical

    Customer Answer

    Date: 11/01/2022

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ******* *****

Tri State Medical, LLC is NOT a BBB Accredited Business.

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