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Business Profile

Durable Medical Equipment

Dasco Medical Equipment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom is disabled. We got a new seat for her wheelchair finally after fighting with insurance for 6months we just decided to pay for it out of pocket. They came replaced it. Within a week the seat is tearing and dangerous to use. I’ve called dasco multiple times and am getting nowhere!!

    Business Response

    Date: 06/12/2023

    Thank you for bringing this matter to our attention.  Our Weston location spoke with the patient's daughter on 5-30-23.  We were able to deliver a loaner wheelchair later that same day on 5/30/23.  Her wheelchair is being repaired and will be returned once completed.  Patient's daughter was very pleased with that resolution and thanked the staff for their assistance.  We also reached back out to her today to confirm that all of her concerns have been met.  Please let me know if you need anything further from us.  Thank you again.

    Customer Answer

    Date: 06/12/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ****** ******

Dasco Medical Equipment, LLC is NOT a BBB Accredited Business.

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