Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th 2023 I purchased a vehicle for $13,833. I ordered custom paint as well as a few other extra amenities my contract stated I would receive shipment of my vehicle within 145 days within clearance of the funds. I was more than patient with the owner and when I finally received my vehicle on January 31st 2025 not only did I not get the custom paint that I ordered which I knew about, the vehicle did not function properly and when I addressed the owner the situation turned negative via email he was nasty and very disrespectful and did not correct the problem. Long story short, I have a $13,000 vehicle sitting in my driveway that I can't drive that I waited almost 2 years to receive, I have to spend my own money to get it fixed. The owner has stopped responding to my emails.

  Business Response

  Date: 04/28/2025

  RESPONSE TO CUSTOMER’S STATEMENT

  Respondent states that the customer’s statement is false/fraudulent and or misleading as follows.

  First – analyze and note the customer’s statements to BBB.

  1)

            The customer states that “the owner has stopped responding to my emails”

            This is a fraudulent statement.

  By her own recent email, she admitted that “I am just now getting back to your because I didn’t realize I sent it to you on this email.”    The customer has at least 2 email address and has used both to communicate in the past.  The implication of her statement is she never checked the one email, so assumed seller did not respond.

  2)

  The customer claimed that Seller “turned negative via email, he was nasty and very disrespectful”

  However, Customer failed and refused to illustrate just what that nasty and disrespectful language was and that it was she doing it.   But still made the claim to BBB.

  In contrast to her claim, Customer wrote in her last email “”—watch how you fucking talk to me!!!”  you go talking shit    So any of all that other shit you talking    I aint trying to hear that shit     I see you are a shit person  (and more similar statements)

  In response to Seller questions about if the parking brake was on, she wrote nasty comments about my assuming she was stupid, etc.  If I cannot ask questions to try to figure what is wrong, then this is an impossible situation.

  If she wants customer service, then knock off the crazy person language and talk through the issues.   Otherwise, I am under no legal or moral obligation to put up with the behavior.

  3)

  The customer states and admits that she ordered a “custom” contracted vehicle.  Not a standard one governed by standard contract and or rules, and with “extra amenities”.

  The customer does admit that she did in fact get the vehicle, which is not a car, but a 3 wheeled trike/motorcycle.

  The customer complains “I did not get the custom paint that I ordered”, but she failed and refused to state that when that color was not possible, she was given a choice of 11 other colors, one of which was custom, and she agreed to that color and it was delivered with that color.     She admits that this is correct as she states with respect to the color “I knew about”    

  Further, the customer failed and refused to state that she was given cash back compensation on the price for the change in color and or late delivery.

  4)

  The customer failed to disclose that she did not purchase the custom vehicle in NY, nor from a dealer, but imported it to NY herself, direct from the factory after ordering it via the Internet. 

  Therefore, there is no dealer for her to take the vehicle to locally, a fact which she knew when she ordered as this is her 2^nd vehicle of this brand. 

  5)

  The seller is not responsible for shipping damage done by any third party carrier.  The customer is responsible for checking over the vehicle when it arrives to make sure that nothing was damaged.  But this customer was not interested and told the trucker to just drop it at her house when she was not there. 

  That is the customer refused to inspect the vehicle. There was no inspection and any damage that may have occurred from shipping the customer is now trying to stick the seller with in an entitled fit. But we cannot tell from the customer what the damage and issues specifically and precisely are and or if shipping related at this time given her responses.

  6)

  One of her complaints dealt with a brake which she did not describe enough to even know what the complaint was.  This is an item that could have been damaged in shipping.   It is not clear whether when she said “right brake” if she meant the right brake on the rear axle, or the brake on her right hand. 

  The customer refused to answer my question to clarify the problem so it could be dealt with if in fact there was a problem.

  7)

  The customer declared that someone, not her, said they saw a drop of oil under the car so she demanded what the hell was leaking and why without even looking.  As this is an electric vehicle, there is only one possible thing that even has oil in it, and that is the rear axle, which was topped off the day before the truck pickup.  That is a messy op, and it is assumed that when the funnel was removed, a few drops ran off the housing. 

  Seller asked her to check on this so called leak claim and to verify and document it.

  The customer has refused to stick her finger in the oil to check what it is (if in fact it was not just something on the road from some prior car parking), or to see if there even was a drop of oil under the car and or where the drop was, but simply took the word of someone else and raised hell that her car was leaking and started demanding action for something unknown and undetermined.

  8)

  The customer failed to disclose that she is also the long term owner of an earlier version of this trike which she bought off of the internet with no title, terrible rust damage from being in a shed for years, and in non running condition.  The customer got it running by doing work herself.

  In her initial complaint, she mentioned that the sound system was not working right, and the speedometer light would sometimes go out. 

  This raised the question of whether actions by the customer may have caused some issues.  There was no statement that it did, but it does raise questions.

  9)

  The customer has lied to the BBB.  She states that I have to spend my own money to get it fixed.

  In Seller response to her initial letter, she was told that she needed to take the vehicle to a repair station, especially to immediately fix any brake issue, and that we would pay for that.  Seller offered $200 which is more than any shop with ethical work would ever charge for the brake fix, and the parts are freely provided by Seller.

  Customer has evidently refused to take vehicle to a repair station.  If this was a brand new car bought from a local dealer it would be going back to that dealer for its first check up by now.  But Customer refuses and appears to be demanding that someone from West Virginia fly or drive to NY to repair the cars of yet undefined issues on the street by her house. 

  First step is defining the problem with the brakes.  In her first statement she said also there was a noise, great, what noise, from where, what kind of noise, etc.  No company can do warranty work based on a claim of I heard a noise.   She said it was on the right, in her last letter now its on the left.  Again I wonder about shipping damage.  She has not explained whether the noise is in the body, or is it in the running gear.  Cannot get a coherent answer.

  Secondly the brake complaint is weird if not indecipherable.  That is she first said that the right brake was not working.  This is a 3 wheeled car with two brakes in the back on the axle.  She said right brake, so I asked if it was the right rear brake on the axle.  In her last response she said “ I said the right break (SP) doesn’t work meaning the parking brake won’t stay down when parked only the left side works”     As there is no left side parking brake, we cannot tell what she means.  The parking brake operates both rear brakes, both left and right so not possible to have only the left side working.  Only one cable, that pulls both.  So the question is then if she means the right side hand brake on the handlebars or not.

  10)

  The warranty for the vehicle is posted for the public at *****************************************    We will provide parts to a repair shop which Customer must find in her area and pay for the labor to repair.   We will not come to her home and do repairs that have not been defined in the street.   Per the warranty, she can ship the trike back to ZEV and we will repair it and she can ship it back. 

  By way of illustration, We have a car from Italy in the shop.  There are no dealers for that car in this state or the East Coast.  By the customer’s thinking, despite the fact that the cars owner bought the Italian car in Germany and imported it to the USA, we should demand that the Italian company send a parts supply and a repair team to the USA to fix the car in my driveway.  Same situation, just more distance between the parties.