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Business Profile

Motorcycle Repair

Smitty's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On july 9th 2024 i was on ******** marketplace looking for parts to purchase for my 2000 flstf harley davidson..i inquired about a wiring harness to a company that had a listing there called Smitty's Harley Davidson Repair
    They responded and after i browsed their profile and saw that they had 3.1k likes and 5.2k followers i felt comfortable in placeing a order with them.
    They promptly answered my chat and stated that they had what i needed and would ship my item along with a tracking number as soon as they recieved payment so i paid them. 2 days later when i had not recieved the tracking number i again contacted them and was told that they were waiting for more orders befor they would ship my items but if i placed an addirional 320.00 worth of items they would ship everything that day. I asked for a refund and they agreed.but to date no refund has been issued and in fact they have blocked me from contacting themi filed a complaint with ******** in hopes of getting some help from them but was basically told to bad not their problem.and the profile is still active on ******** waiting for the next victim.i screenshotted my exchanges with the company and have the emails from ******** which i will attempt to add to this complaint.i feel ******** is as guilty as the people who scammed me because they allow this type of thing to continue even after being notified

Smitty's is NOT a BBB Accredited Business.

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