We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Greenbrier Valley Solid Waste, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a trash dumpster for a small job we did last year. I have never received any correspondence, billing, etc. They did deliver the unit, but I have been calling this company periodically since July 2024 requesting that they remove the dumpster from the jobsite. They will either tell me that it has already been picked up or they will apologize & tell me that they will get to it ASAP - when I am lucky enough to get them to answer their phone. Most calls just ring & ring unanswered & no way to leave a voicemail. The dumpster is still onsite and the property owner is insisting that we have it removed. This is a safety hazard with the dumpster overflowing into the parking lot. Is there any action that can be taken to have this dumpster removed?

    Business Response

    Date: 02/13/2025

    It was picked up on 1-28-25
    Thank you!

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have used GVSW for several years for our trash pickup. We pay for a dumpster rental and pickup every 2 weeks. At end of May-June 2024 we went 6 weeks with no pickup & no notice from GVSW They don’t have a published email and phone is rarely answered, when it is, Messages are not returned My husband did reach someone eventually and they said they had trucks out of service but would be out within the week. That did not happen. Since beginning of summer, we have had 3 pickups. One of those, the truck was unable to reach dumpster because we had equipment in the way. That is on us, we take responsibility for that. This summer trucks have not been on our regular schedule at all. I paid in full for June and 1/2 for July. I included a letter in each payment asking for billing to be prorated and charged only for service provided. There was no correspondence from GVSW. My husband called and owner sent word through office staff that full amount would be charged and nothing would be prorated regardless of lack of service. At that time, we cancelled service and to date no one has come to get the dumpster and we have received bills asking for full payment

Greenbrier Valley Solid Waste, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.