We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Precision Heating, Cooling, & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had (2) new HVAC units installed, upon completion the technician had me sign 2 forms and said thats it your good to go and left. He did not tell me that the finance company information such as due date, amount loan number is on that paperwork. I called and asked for copies not knowing that information was on there. I did not get copies, so i called again, then Tim the owner of HVAC company stated he will call ******** the loan company, This caused me to miss my first payment, Owner kept telling me he is working with finance company to move due date and get me copies. Neither entity sent me copies over the whole month of February. The finance company will not move the due date, and are charging me 2 months and finance charges. which will be due march 2024 the 12th. I have been calling back and forth between both entities through whole month. Each entity is blaming the other on which paperwork has the loan information!!! and i am in the middle with a 1st payment penalty next month I hope i can pay unless they fix it and move first due payment in March 12th 2024.

    I have no documents at all including the 2 i signed!!!

    Business Response

    Date: 03/08/2024

    When a customer utilizes financing to pay for their purchase, we have the paperwork signed upon completion of the job which the customer did sign the financing paperwork for the finance company.  Precision does not retain any financing paperwork.  We then turn those signed papers in to the finance company who then calls the customer to do a completion verification before they pay us for the job.  When the finance company calls and contacts the customer they verify the job is complete, the customer is satisfied, and go over all the details of the financing information as was done in this and every transaction that is financed.  First payment dates, payment amounts, interest rate, length of term, and customer mailing address are all communicated between the finance company and the customer in that phone call.  The customer did call us explaining he had never received anything to make his first payment, and we did give him the contact numbers for the finance company as well as call them ourselves to verify they had the correct address. 

    Thank you,

    Paul * ***** **** President/CEO

Precision Heating, Cooling, & Electrical is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.