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Business Profile

Heating and Air Conditioning

BMS Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for BMS Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMS Heating & Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      Several statements made by the business are not true. They did not "offer" a 10% discount. In fact, we requested a 10% discount with the understanding that would resolve our issues. We never received the check. We also never left any bad reviews for the business except for the complaint on the BBB site. Since the response in no way resolves the issues of overpayment, we would like to see some effort from the business to refund at least some of the difference between what we paid and what we were billed for.



      Regards,



      *** ********cally sent and started to argue with me about it. I tried to tell him I replied to the first invoice but he wouldn't let me speak and then he hung up on me! Called back again and requested 10% of the $463 for the harassment. I don't think I will receive it because I received an email that my "Appointment has been cancelled". I don't have another appointment. I now believe I should receive the full difference of $163.10.
      The issue is if I had been an elderly person and not watching my bills, I could easily have paid the invoice and not realized they were double charging me. I also was concerned the "unpaid" invoice would have ruined my credit rating.

      Business Response

      Date: 12/30/2024

      The average cost to install a toilet, according to a ****** search, is between $200 and $500. This range depends on factors such as the type of toilet, labor costs, and any necessary plumbing adjustments. Most homeowners typically spend around $374 for a standard toilet installation.

      In our case, the price we charged for the installation fell within this normal range.

      However, an issue arose when the customer received a duplicate bill, which I was not initially aware of. During our conversation, I attempted to explain the circumstances surrounding the duplicate charge, but the customer either refused to accept my explanation or had difficulty understanding it. Rather than engage in a lengthy argument, I felt it was best to end the conversation and hung up.


      To show my willingness to make amends, I offered the customer a 10% discount on the service. Unfortunately, shortly after making this offer, her husband expressed dissatisfaction by stating that they would no longer use our services. This situation put me in a difficult position; I ultimately decided to wait and see if they would share negative feedback about our company, which they ultimately did, leading me to question the effectiveness of my discount offer.

      I recognize that I did not respond to their concerns as promptly as I would have liked. At that time, we were heavily engaged in two other projects with critical deadlines.

      Despite being busy, I was aware of the complaint and knew they had already paid the invoice. Even if the duplicate invoice had been paid, I was prepared to issue a refund as soon as I realized the error.

      The customer had seen the original invoice, which was sent to our technicians in the field. During the service, the technicians would add materials used and adjust their time as necessary.

      Unfortunately, in this instance, a duplicate bill was generated because the technicians initially did not have cell service while at the customer's home.

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