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Business Profile

ATVs

Driven Powersports Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WORST DEALER I'VE SEEN. Pre-ordered a snowmobile with them in April, was told it would arrive in Nov (before the season). Sled didn't come in Nov, didn't come in Dec, didn't come in Jan. Was told it might come sometime in Feb. Told them I'd like to cancel my order, I found one sooner. They wouldn't refund my deposit (against **** policies), now I need to deal with the credit card company.

    Business Response

    Date: 02/14/2023

    Clay,

    As discussed, we have customers pay a deposit when they snow check a snowmobile.  It is a $500 non-refundable deposit.  It shows this very clearly.  In the past we have returned deposits due to different situations.  In this case the customer found a sled the week before his arrived.  He was very unprofessional in my opinion on his behavior, so we didn’t refund the money.  The main reason is we received a credit back deal from his credit card already.  I really didn’t want to give him his deposit back two times.  We are very reasonable here and we don’t ever hear from you guys.  I would be happy to help however possible.

    Thanks,
    Mike L*******
    Driven Powersports & Marine

Driven Powersports Inc is NOT a BBB Accredited Business.

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