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Business Profile

Audiologist

Miracle-Ear Hearing Aid Center-- Casper, WY

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/15/2022 I visited Miracle-Ear in Casper due to problems with my hearing aids. I had previously been there and given them a deposit towards hearing aids which I lost due to not going through with the transaction at that time. The Sales Rep (Loren) suggested the MECONNECT 4 RIC312 model at a cost of over $8,000.00. I told him I could not possibly afford that much for hearing aids even with financing. Loren told me that if I would agree to a 30 day trial period he could refund the deposit I had previously made / lost, then I could simply return the new/expensive model in 30 days and get a different more affordable model at that time.

    On the standard purchase form contract, Loren placed the handwritten notation “30 day trial” with his signature. Also, the I did not initial the sections of the standard form contract referring to the “Cancellation-Within Three Days” or “Exchange-Within Ninety Days” (both of which were followed by “Purchaser’s Initials _____”). What I did not understand is that Loren had also submitted a finance / loan agreement with Ally, which HE signed electronically. He did not explain or go over with me that this wasn’t through Miracle Ear, that this was a 4 year loan agreement, that it had a 9.99% interest rate, or a $170 monthly payment. He did tell me not to worry if I got a bill before the end of the 30 day trial period because it would not be due before the end of the period.

    I had scheduled an appointment within the 30 day period to return the hearing aids which Miracle Ear cancelled due to snow conditions (Loren was snowed in / could not come into the office). On my next appointment Loren informed me I could no longer return the hearing aids because the 30 day period had ended. When I reminded / asked him about HIS office cancelling the appointment he told me it wouldn’t matter because I would have needed to give Miracle Ear four opportunities to adjust or repair the hearing aid which does not appear in contract.

Miracle-Ear Hearing Aid Center-- Casper, WY is NOT a BBB Accredited Business.

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