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Business Profile

Handyman

Ace Handyman Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 15th 2025 I received a quote via email for a job to be completed for $685 and work to be completed in 1 day on Jan 22nd. Work was to remove and replace a kitchen sink and remove and install a new floor in kitchen/dining area. Worker came and removed the old floor and started the sink and then walked off the job and said someone else would have to come do the floor. Per call to **** there was nobody to come today but somebody would be out tomorrow to complete the job. He stated that there would not be additional charges due to their ****** "must be having a bad day". Jan 23 next ****** came and started to complete the sink and the floor. He did not finish either task and returned Jan 24. The sink is not installed as he broke the clamps and did not replace them, the sink is not waterproof around the edges as the caulking was not done. The door is hard to open and close as the transition strip is installed incorrectly. The trim around the floor was put back on in a manner that required it to be repaired in order to be finished and the walls had to be repainted as it was not replaced where it had been removed from. Feb 10 I received an email bill from Ace for $1724.76. I called Ace Feb 11 and spoke with **** and asked him to come out to look at the work that had been done, as he had given the impression that he was in charge during every conversation with Ace via telephone. He sent the 2nd ****** back out for a new appointment on the 12th. When I asked him (******) if I would be billed for this in order to have corrections made, he replied that he didn't know as he has nothing to do with billing. I asked him to not do anything except for to have the boss, **** per his report, come out and inspect the work. He said he would ask **** to call me. I have not heard from anyone at *** since he left except for a text with a request for me to review their services which I assume is from their automated system that is sent following an appointment later on Feb 12th.

    Customer Answer

    Date: 02/19/2025

    Some of the items I am being charged for were not used at my house or were returned to the worker when the supplies were provided by me

    Customer Answer

    Date: 02/19/2025

    Some of the items I am being charged for were not used at my house or were returned to the worker when the supplies were provided by me

    Customer Answer

    Date: 02/20/2025

    I have received a revised statement with the quoted amount due from Ace and have paid as agreed. Thank you for your assistance

Ace Handyman Services is NOT a BBB Accredited Business.

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