We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rental Listings

Casper Rental Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Listings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 15th of January I toured the Apts on 1138 2nd st and the one next door as well as the apt on Wyoming Blvd with *****. I then turned in the rental application to the receptionist on the 16th. I paid 30 cash to ***** on the 17th. I waited for a response on the apt. And never heard back. I called several times to inquire about a decision and the receptionist told me they would contact me. She never asked for any of my information and acted like I was a bother. Yesterday I called again and the receptionist told me the did not have my application but they had my ID and money. So I obviously requested my money back as they have done absolutely nothing for me to this point. Today when I called to find the status of my refund, the receptionist said that office manager ***** said I will not get my deposit back and that she will not accept an application from me. I was told the office manager is not available today and she'll be back in the office tomorrow at 8am. The receptionist does not know anything and has no information to help. I would like my 30 dollars back.

    Business Response

    Date: 02/25/2025

    On February 25, 2025, we called and left a voicemail to ****** ******* in an attempt to refund her $30.00. We are willing to refund it because there was no application to process. When ****** ******* returns our call, we will coordinate to return her $30.00 application fee.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This agency had been contacted in advance about move.They had been contacted several times about the leak from upstairs bathtub abused as a swimming pool by young kids so much so that it rained several times into my bathroom and maintenance came in with mildew spray from dollar store cut a hole in ceiling sprayed it patched it said if it comes back call . Maintenance treated me like a dummy and really didnt care about fixing it. They broke the lock on the entry door without being asked to service it so I had to have it fixed by them. The manager never offered to do a walk thru at move out, I waited several months for a proper breakdown of the move out did not get one. The security deposit was ******, and zi moved out on Easter Sunday 3/31/24 dropped keys off with fiorwarding address. I finally called regarding the move out and deposit in June. The manager said he would get to it later in the week. Never heard from them until today got a letter on paper that was not letterhead just a word process bold print CASPER RENTAL AGENCY, with off center address under it saying I will be referred for collection and there was No signature.I called them office girl said it was for cleaning and repairs, there were no repairs except the hole in the water logged mildewed bathroom drywall and 2 kitchen drawer front faces that were broke when we moved in. The only charge should be for the drawers and moving out left furniture and that should be charged by the hour. The cleaning should also be by the job. They have just put some random figures out so they can keep the deposit and say I owe them for cleaning. When confronting them I asked for a break down of the charges and she said she didnt have access to it it is in the archive room. I gave them my forwarding address again to get a breakdown because they said they mailed it out before I doubt it. their maintenance condescending which I did complain about. grudge against me cause I complained about the bathroom mildew.

Casper Rental Agency is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.