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Business Profile

Auto Repairs

Lew Broyles & Sons
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24 I took my vehicle in because I was having trouble starting it. Lew Broyles replaced the clutch starter safety switch, but in the process broke my parking brake. When I returned to complain that they'd broken the parking brake they went and got the VERY RUDE mechanic who worked on the vehicle who said " it was that way when you brought it in". It WASN'T. I want the parking brake REPAIRED. ... or if I have to take it to another shop, reimbursed for the cost to get it repaired.

    Business Response

    Date: 11/21/2023

    Customer is correct in the fact we did look into his intermittent no start issue. He is also correct in the fact his parking brake/emergency brake is inoperable. He is also correct in the fact he came in to let us know we damaged the parking brake a day or 2 after repairs were complete. However, when he came in the shop my service writer was trying to get more information on the issue and the mechanic who worked on it was around the corner. When he came into the office, the mechanic was confused what the customer was asking because it wasn't part of his complaint the vehicle was brought in for so it may have come across as he was being rude trying to understand. ******** explained to the customer that he did notice this issue as well when the truck was pulled in but did not note it due to it not being a customer complaint. After this happened, my service writer also tried to explain to him that we would take a look and see what needed to be done to remedy the situation. However, the customer had some choice words and slammed the door before we could take care of the situation. As the general manager, I also tried calling the customer and left message with no return phone call. 

Lew Broyles & Sons is BBB Accredited.

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