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Business Profile

Auto Repairs

Twisted Wrench Mobile Truck and Auto Service
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Eve A

    Date: 03/01/2024

    This shop is terrible!! They've had my car for three weeks. Two weeks ago, they calleds and gave me an estimate of $537 to replace the front crankshaft seal and replace the oil pan gasket. I told them to do the repairs. When my car wasn't ready, they told me that when they ordered the parts, the crankshaft seal they ordered was the right part, but the oil pan gasket didn't fit, so they ordered it again. When my car STILL wasn't ready, they said they were having a "family emergency". A few days later, they said they oil pan gasket still hadn't come in , so they went to the auto parts store to get the gasket. A week later when my car STILL wasn't ready, they said it wasn't done because they had to take their son to the hospital down in Loveland and spend all day there. A week later when my car STILL wasn't done, they said they had "some running around to do" regarding their son. A few days later, they called and said my car STILL wasn't ready because their son had to have surgery the next day. Yesterday when they called, I asked them what the charges were and they said $650!!!!! That's way more than 10% over the original estimate. This shop is a rip off. I'm going to call my lawyer.

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