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Business Profile

Building and Construction

Dorr Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dorr Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dorr Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The job in question (tiling my bathroom) started at the beginning of October 2021. The job was supposed to take 2-4 days and cost $1923. Fast forward to Oct 27, and 2 other workers besides Mr. D***, the job wasn't done. I have attached the letter I tried to send to Mr. D***, but was unable to do so because he has multiple, multiple emails and addresses. In the letter, it states exactly what happened. I have also attached pictures of the mess he left me with. Major problems, extremely poor work (installed broken tiles, ruined my floors with concrete as they didn't prep properly, etc), with the employees of the "professional" Mr. D***, would call and beg me for gas money, etc. Also, the original quote was $900. At the end of the job, I paid over $2500. No one from this company will return my phone calls. Please advise how I can log a complaint and get a refund.

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