Reviews
This profile includes reviews for Blue Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromBilly C
Date: 05/08/2023
5 starsBilly C
Date: 05/08/2023
5/5. Talked w/ Cory S @ their HQ Call Center in Cheyenne, WY and was very knowledgeable in helping me with what I needed. This was my first time having a loan through them despite living in Casper, WY. I didn't receive anything in the mail from them regarding my account but this stuff can happen a lot and is not always the fault of the credit union (such as the documents, moving up in the envelope, cutting information off and the **** system kicking it out.).
Seeing all these bad reviews gave me bad feeling of doing my loan through them but barely even being on hold for a minute and Cory's kindness dissolved all of those feelings. You generally only see the bad reviews but people who had great experiences tend to not leave reviews.
Blue Federal Credit Union
Date: 05/09/2023
Hi Billy, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience with Cory. We appreciate your membership at Blue Federal Credit Union all the way out in Casper! We are proud to serve members all across the country, and Wyoming!Review fromRadhe P
Date: 02/07/2023
1 starRadhe P
Date: 02/07/2023
Absolute joke of a business. I want to pay off my vehicle and there is virtually no way to do it on their site. Their website is so confusing, like they’re intentionally trying to keep you from paying off your loan so they can make more money. Linking accounts is so cumbersome, it’s like their website was made in 1990 and never got updated. I spent half an hour just trying to figure out how I can make a lump sum payment on my loan, which I never found. If you care about making payments online and having an easy payment experience, stay FAR from this company.Blue Federal Credit Union
Date: 02/16/2023
Hello Radhe, thank you for your recent feedback. We are sorry that you had trouble making a payment on our website. We certainly strive for a better experience for our members and appreciate you taking the time to make us aware of your concerns. We have provided these details to our digital team but would like to learn more as we seek to improve and better serve as your life-long champion. Please email our Member Experience team at **************************************, and we will contact you for any additional details you wish to provide about improvements you would like to see.Review fromShay J
Date: 08/05/2022
1 starShay J
Date: 08/05/2022
They are the worst don’t do business with these people. They repossessed my car and then told me I had to pay the whole balance off they would not let me pay the back balance. Don’t do business with them.Blue Federal Credit Union
Date: 08/10/2022
Hello Shay, we are disappointed to hear that you had challenges working with our Member Solutions team over the repossession of a vehicle. This is certainly not the experience we strive for our members to have. From our records we have attempted to find a solution to your problem and have reached out to you to discuss any further details. If we can be of further assistance please e-mail our team at *************************** or give us a ************.
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