Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for 3 massages - which I had in past. I had an appointment scheduled. However 8 days prior to my appointment I needed to cancel. Upon rescheduling I realized I would be taking care of my parents, in Casper, so I inquired about her refund policy as I did not feel I would get my massages in. I receive a lot of calls and text messages back of how rude I was for not answering her calls (I was in a training but able to message) and the she proceeded to become rude and the conversation was awkward and judgmental. She revealed personal information she was unable to return my (already paid money) was about to become homeless has no clients etc but would find a way to refund me. I was trying to reconcile but she was angry and obtuse about the situation. I have the whole text messages.
  
  I just wanted and was inquiring about her refund policy. At this point I do not want to be out $240 and would rather be able to have the money donated than take a loss financially- so whatever it takes.

  Business Response

  Date: 08/07/2023

  from: 'Candace Tanner' via Dispute Resolution <[email protected]>
  reply-to: Candace Tanner <[email protected]>
  to: [email protected]
  date: Aug 7, 2023, 9:57 AM
  subject: 20302071-3AFD1 Shawna Hibbler 7/10/2023

  Shawna Hibbler bought a package deal which requires her to schedule 3 consecutive appointments within a set period. She cancelled two times prior to asking for a refund. She text asking about a refund, I called several times & she kept hitting ignore. But continuing texting. I left a voicemail explaining that I needed to discuss with her on the phone about my situation not through text messages. She continued to be rude texting. As stated above these package prices require consistent scheduling & she failed by cancelling twice in a row. I also explained to her that I would honor her sessions but couldn’t refund her.
  
  Candace Tanner

  Customer Answer

  Date: 08/07/2023

  Complaint: 20302071
  
  
  
  I am rejecting this response because:
  
  She is lying. I did not cancel twice in a row. I canceled- and rescheduled once in February as I had bronchitis. The second time was when I inquired about the refund policy and cancellation of my future appointment. 
  
  Regards,
  
  
  
  Shawna Hibbler

  Business Response

  Date: 08/08/2023

  My apologies according to my appointment scheduler she cancelled (3) consecutive times. I decline her request. She is unprofessional & unethical. 

  Business Response

  Date: 08/09/2023

  from: 'Candace Tanner' via Dispute Resolution <[email protected]>
  reply-to: Candace Tanner <[email protected]>
  to: Better Business Bureau <[email protected]>
  date: Aug 9, 2023, 4:14 PM
  subject: Re: You have a New Message from BBB Regarding Complaint #20302071
  
  My apologies I was looking at the wrong date. It was two cancellations in a row. The other cancellations were not during this package period. 
  Candace Tanner