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Business Profile

Pet Supplies

Dr. Elsey's Precious Cat Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr.Elseys has a money back guarantee that they advertise in their products in the event that you are not satisfied with them. I contacted them as the product didnt work for my pet and was asked to provide receipt of payment. After I did this, I did not receive reimbursement. After several tries to get in contact with the business, someone replied to me and I once again provided receipt of payment and my address. Now Im being ignored again in my request for confirmation that reimbursement has indeed been processed and sent.

    Business Response

    Date: 02/24/2025

    Hi Chelsea,

    We want to sincerely apologize for the inconvenience youve faced regarding the reimbursement for your recent purchase. Due to some recent turnover within our team, this issue unfortunately slipped through the cracks, and we deeply regret that you were not properly reimbursed as expected.

    We understand how frustrating this must have been. Please know that this is not the experience we want our customers to have. We are taking immediate action to correct the situation by processing a full refund for you. You should receive a check in the mail for the full amount $74.09. Please allow a few weeks for this to arrive as we are sending from the ** and there may be added time sending internationally.

    Thank you for your understanding and patience. We truly appreciate your business, and if theres anything further we can do to assist you, please dont hesitate to reach out.

    Customer Answer

    Date: 03/17/2025

    Hello,
    I will havent received the reimbursement the company promised. This issue is not resolved. 

    Business Response

    Date: 03/31/2025

    Good morning. Wanted to follow up on this. We have reached out to the consumer that filed this complaint but have not gotten a response or call back from ******* ******.

    We can confirm that the refund check cleared our account on 3/24.

    Thank you!

    Mat *****

Dr. Elsey's Precious Cat Products is NOT a BBB Accredited Business.

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