Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23579171
  
  I am rejecting this response because:
  

   

  This would be a perfectly acceptable response except for the fact that I have proof that you do allow subletting. If this was an error on your agent's side then the fact still remains that I do not have to pay this fee.

  
  Regards,
  
  ******* ******

  Business Response

  Date: 07/11/2025

  HHPM Apartments leases follows the Wyoming Landlord-Tenant laws. Mr. ****** signed a 12 month lease agreement with *************** starting on 2/28/2025 and the lease expires on 2/27/2026. We received a written notice from Mr. ****** stating he was going to be vacating the apartment before his lease ended on 2/27/2026. He moved out on 5/30/2025.

  With that being said, *************** is following the break lease terms of the signed lease agreement by Mr. ******* The fee for breaking the lease agreement equates to one month's rent. We also do not allow any subletting or subleasing.

  Mr. ****** still owes HHPM Apartments for the unpaid balance on his account.

   

  Thank you,

   

  Business Manager

  ***** ******

   

  Business Response

  Date: 07/11/2025

  If the communication from one of our HHPM Apartments property manager's was incorrect, I apologize for that and I will address it with them. However, the lease is a binding legal contract that you signed and agreed upon regarding the break lease fee. Due to the Wyoming Landlord-Tenant Laws and Fair Housing practices, we have to treat all of our tenants the same and follow the lease agreement signed and executed upon.

   

  Thank you,

   

  Business Manager

  ***** ******

  Customer Answer

  Date: 07/11/2025

  Complaint: 23579171
  
  I am rejecting this response because:
  

  A written statement by a representative of your company is also binding.

  
  Regards,
  
  ******* ******

  Business Response

  Date: 07/11/2025

  Again, I apologize for the miscommunication with one of our HHPM Apartments staff. That is being addressed. An email or phone call does not override a signed legal binding contract within your lease terms.

  Please see attached signed rental agreement.

   

  Thank you,

   

  Business Manager

  ***** ******

  Customer Answer

  Date: 07/11/2025

  Complaint: 23579171
  
  I am rejecting this response because:
  

   

  I appreciate your apology but that still does not fix the issue. You are wrong in saying that the contract supercedes the promise given to me not only via email but also told to me verbally before signing the contract. There was a promise, again, given to me twice which I have proof of and that promise is enforceable by law. 

  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 21673048
  
  
  
  I am rejecting this response because: 

  I paid to have the property professionally cleaned. Any dirt in there was from after I left and blows in through the a/c you have sitting so low to the ground. I mopped it daily to keep it clean. I never lived in this apartment. I was there 2 hours per day. There was no cleaning needed to be done. Please find attached demand letter that has also been sent via certified mail and will be filed in the county courthouse. I am fully prepared to take this to court and contact all of the other unsatisfied tenants who have had the same problem.  Due to this being a common complaint on internet reviews for this place, I was sure to record the shape of the apartment as I was walking out and that will be presented in court as evidence. 
  
  
  
  Regards,
  
  
  
  Chris Eoff

  been
  Stolen from by Laura. Not to mention in the winter being there a couple hours a day the heat runs electric bill up higher than my 2500sqft house. Very inefficient & the walls are paper thin. You’re better off renting a trailer in the hood than living at this place & Laura is 99% of the problem. We’ll also be presenting all of this to corporate at hhpm. If I owned this place, Laura would be fired & fired fast. Just look at all of the reviews about her. She’s a veteran & im a veteran yet still no professional courtesy. I assume she gets bonuses based on the money she steals. She messed with the right one this time though.

  Business Response

  Date: 05/06/2024

  HHPM Apartments follows the Wyoming Landlord Tenant Laws and charge fairly and accordingly for the cleaning and repairs done on Mr. Eoff's unit. We are sorry to hear that he had such a dissatisfactory experience with the previous property manager, Laura Clark.

  With saying that, HHPM Apartments was fair in charging for the cleaning needed from the notated items on the walk-through sheet done in the amount of $62.50 and $87.50 worth of maintenance needed for touch up paint on walls, trim, and doors through out unit. These costs include time and material as well. Those two charges equate to a total of $150.00. Mr. Eoff also left the apartment without paying for his water/sewer/garbage from 2/16-3/21 so we paid that expense out of his security deposit as well. We also did not receive the correct forwarding address at the time for his security deposit to be returned. We reached out to Mr. Eoff and he then gave us another forwarding address to send his security deposit for which we had to place a stop payment on the previous check sent which cost $20.00.

  Again, we apologize that Laura Clark was 99% of Chris's  problem. However, HHPM Apartments stands at being a fair business who follows the landlord tenant laws at all times. 

   

  Customer Answer

  Date: 05/07/2024

  Also, how was water and trash no paid when it's included in the rent? I paid all of my rent. I never once submitted an amount less than billed. So, drop that nonsense too. 

  Customer Answer

  Date: 05/07/2024

  Furthermore. If you look on my walk through sheet from when I moved in, I marked there was black stuff on the walls then as well as dirt all in the floor from it blowing in through the a/c. If you walked through even 1 day after I left, there would be dirt in there. We will be getting signed affidavits from current and former tenants to prove this in court as well. 

  Business Response

  Date: 05/10/2024

  Reading the rejected response we provided to Mr. Eoff, HHPM Apartments is going to refund $25.00 for the sweeping of the unit and garage charge due to the dirt comment. However, the other cleaning items he was charged for (cleaning fridge, kitchen sink, bathroom sink, vanity, and shower surround) will stay. Also, he did leave items behind including clothing hangars, ice cub trey, and toilet brush that had to be removed by our maintenance team. For the maintenance part of the move-out, the touch up paint charges will also stand.

  As for the comment made on the utilities being paid in the rent, HHPM Apartments does not pay for tenants utilities. Again, on 3/26 and 3/29, the original water/sewer/garbage bill in the amount of $62.75 was not paid for when he left and the final-prorated water/sewer/garbage bill in the amount of $11.52 was also not paid for. So, therefore his security deposit covered those expenses left by him. Mr. Eoff needs to reviewed his lease agreement. 

   

  Also, the rhetoric and threatening language that Mr. Eoff is emailing personally to the property manager who was previously with HHPM Apartments, Laura Clark, is unprofessional and abrasive. At this point with the messages he is sending, they are alarming for any of our staff at HHPM Apartments. Please refrain from sending anymore messages like that.

   

  Thank you,

   

  -Derek 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of latest issue: August 1, 2023
  
  Amount of money paid to HHPM: $1,125.00 per month for rent
  
  What HHPM committed to provide resident: Remediate apartment flooding during heavy rain storms.
  
  Nature of dispute: Weather related flooding in apartment due to heavy rain.
  
  Has HHPM tried to resolve the problem: The flooding situation has not been corrected for Building 7. Happy Homes maintenance installed storm doors on the rear door to no avail. However, the problem is the water runoff, at the rear of the building, has nowhere to go and thus rises above the foundation/sill plate and seeps into the apartments thus flooding the floors in both the kitchen and the bedroom areas. Water also comes into the adjacent apartments and also runs under the dividing walls into my apartment. This has happened 5 times during the past 2 1/2 years, during which I have complained to Happy Homes numerous times with little result. Installing the appropriate drainage at the rear of the building to handle this runoff would remedy this unfortunate, aggravating, frustrating and unnecessary situation.

  Business Response

  Date: 08/02/2023

  HHPM Apartments is trying to find the best solution to help mitigate any water entering the apartments. The storm doors installed were to help reduce any water coming through the back door. However, the storm that came through Cheyenne was a torrential downpour and had caused flooding through out the city of Cheyenne. As of today, the counties Cheyenne, Laramie, and Wheatland are under a storm/flood watch until 8/3/2023. HHPM Apartments is also working and reviewing the architect and engineering landscape plans to see the find best possible solution. In the past, our maintenance had manually moved dirt and rock to hopefully help the area better drain as well. HHPM Apartments maintenance team is also working on placing a thick plastic barrier against building 7 along with sand bags to barricade the building from any water entering around the foundation area. The property manager also had inquired if the customer wanted any towels, fans, or wet/dry shop vacs to help get water out of his apartment and he had declined. We are also going to inquire if the tenant would like to transfer to another building at the same property and/or another property that we manage to help satisfy the customer.  

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *********

  Business Response

  Date: 01/31/2023

  ***** ***** ****** ******************************
  *** **** ******** *************************
  ***** *** *** ***** ***** **
  ******** *** *** ********* ** ********
  
  The customer had submitted requests to our company and all of those have been granted. There were rare circumstances that were unfortunate with the construction products that occurred. However, we were accommodating the tenants request as much as possible in a timely manner.
  
  Thank you,
  -Derek                                                                                                                                                                                                                                
  Business Manager
  **** **** ****** *** **
  ********* ** *****
  *** ************  *** ************