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Business Profile

Solar Energy Contractors

The Solar Guys, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 20, 2023 I signed a contract for an 18 panel solar system. I put down a deposit of $15,120.00. As of January 18, 2024 I still do not have my system installed. I received a call from Ray (Operations Manager) on December 6th. He apologized for the delay and committed to having the system installed no later than December 20th. He also committed to paying my utility bills from 6 weeks after the contract was signed. December 2023 was mild weather and perfect to get the system installed; January 2024 not as nice. I have not heard from Ray since the December 6th phone call; even after missing the date he committed to.
    On January 3rd I received a call from Brent (the salesperson who called with status updates until early November) and he and another employee brought hardware in a trailer. As of January 18, 2024 the trailer and hardware is sitting in my yard. I have not had any updates and the local electric association reached out to me to get Ray’s phone number. Ray has been incommunicado.
    At this point I would like them to pick up their hardware and give me a full refund!!

The Solar Guys, LLC is NOT a BBB Accredited Business.

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