We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tools

VortexHaus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    from: '**** ****' via Dispute Resolution <*************************************************************************>
    reply-to: **** **** <********************************>
    to: "*************************************************************************" <*************************************************************************>
    date: Jun 11, 2025, 10:11 PM
    subject: Additional information on recently filed complaint #********

    Better Business Bureau, I just wanted to update you regarding case #********. After I wrote you today, there was a delivery at the door and it was the battery charger, for the non-fitting battery. It came after I left messages explaining that the battery did not fit and that I would no longer be needing the charger that had not arrived, as I would not be able to use it. I have received no phone calls or emails from Vortexhaus in response to my efforts to rectify the situation and return the items. Thank you, **** ****

    Business Response

    Date: 07/01/2025

    Dear BBB Dispute Resolution Team,

    Thank you for bringing this matter to our attention.

    Weve now reviewed the complaint from **** **** regarding a battery and charger order.Heres our response:

    1 - ********************************start="408" data-end="411"> Weve already issued a full refund for the order in question, and weve reached out directly to the customer to provide return instructions. Were committed to resolving this in a fair and timely manner.

    2 - No Record of ***********************start="654" data-end="657"> We have not received any emails or communication from **** **** at our official customer support email ******************************* prior to this BBB notification. We respond to all customer inquiries within 12 hours or less, and take pride in our highly rated after-sales support.

    3- ***************************************start="978" data-end="981"> The customer mentions purchasing a blower from other brand which is not a product we manufacture or sell. Our records show that the customer only purchased a battery and charger from our store. Unfortunately, we cannot provide compatibility support for third-party or copycat products.

    4 - Commitment to *******************************start="1315" data-end="1318"> Even though this issue appears to stem from a third-party product, we still took full responsibility and processed a refund as a gesture of goodwill. We strive to maintain the highest level of service and integrity.

    Thank you again for facilitating this resolution. Should you need any additional information, feel free to reach out.

    Sincerely,
    ******
    Founder,
    VortexHaus

    Customer Answer

    Date: 07/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

    Regards,

    **** ****

VortexHaus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.