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Business Profile

Vitamins and Supplements

Elional

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 Feel good drink mixes on April 15/25 for a total of $114.01 CAD. They then contacted me same day as two of the flavours I requested were out of stock so I agreed to 3 of the same flavour. I received an e mail April 21/25 stating the product had been shipped. I never received the product. There is no phone number that I can locate so I have e mailed them 4 times and received no response. I am out the money and have no product and cannot engage the company now.

    Business Response

    Date: 06/25/2025

    Hey guys, 

    Please note, this was not Michelle's "4th time contacting us". It was her first time contacting our support inbox? Perhaps some emails were sent to the incorrect inbox?

    We are extremely sorry that this is the experience she has gone through, however we do believe in always putting our customers first and will happily provide Michelle with a refund (please see attached in the image above).

    We appreciate your work and I wish we could have come to a better conclusion with Michelle. We do not mind refunding of course but we feel like this still leaves the customer with distaste of our business which we can only apologise for. 


    Customer Answer

    Date: 06/25/2025

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.




    Regards,



    Michelle Richard

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