We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Guest Ranch

Yellowstone Cutthroat Guest Ranch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Guest Ranch.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a cabin booked at Yellowstone Cutthroat Guest Ranch at 53 Stagecoach Trail, Cody, Wyoming 82414 for May 25th and 26th 2024. Stopped at the ranch the morning of May 25th to make sure our reservations were good for both nights because we couldn't reach the lodge by phone, it kept going to a personal voicemail. Upon arriving at the ranch it appeared deserted and had for sale signs posted on the property. There was a man staying in an RV on the property whom we spoke with. He called the owner, Courtney Hooper, and I had a conversation with her. She said she had our reservations and was going to have the room cleaned by the time we returned and the cabin would be unlocked and the key would be on the table inside Bunkhouse A. When we returned at 8:30 pm it was cold, raining hard and windy and Bunkhouse A was locked. No one else was on the property. The man in the RV was gone along with his RV. The main restaurant/office building was deserted and empty. Void of any furniture, tables or chairs. It appeared like it hadn't been occupied in a long time. There are picnic tables on the attached patio of the main building and one of the tables had recently deceased birds on it and old feathers all over the table. Mrs. Hooper runs the ranch business through Cassie's Steakhouse, which she also owns. We called Cassie's Steakhouse and an employee said Mrs. Hooper was busy and couldn't come to the phone. I explained I was a guest at the ranch and the room was locked and we couldn't get in. The employee put me on ho!d to go get Mrs. Hooper. Mrs. Hooper sent the employee back to the phone immediately and simply said I'll refund your money, so we didn't go back for the 26th based on that comment, but she charged me anyway. She never offered to bring us the key or have someone else bring us the key, she just said I'll refund your money. Mrs Hooper is renting rooms at a vacant property then not allowing access.
    She's not providing the advertised services but taking the money for them.

Yellowstone Cutthroat Guest Ranch is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.