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Business Profile

Hair Salon

Narcissus Styling Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to have hair extensions put in and needed to paid for my hair upfront $1540.00 to get it ordered. This was October 27th, 2023. I was told it was going to be a few weeks before the hair showed up. I called the owner and texted her telling her I needed to cancel my appointment due to a medical emergency on November 4th, 2023. Sager (the owner) was very understanding and told me that she would refund my card minus a $200 restocking fee. I understood that and waited patiently for a refund. I kept checking in asking about a status on the refund. I sent a message on December 6th saying I haven’t seen a refund issued, I sent another one December 26th, and I sent another one today.. It is now January 4, 2024. I would just like to receive my refund that was promised to me.

    Business Response

    Date: 01/04/2024

    I spoke with Rebecca today January 4th in regards to her refund. I was contacted by company January 2nd that refund will be issued to me in 7 to 10 business days. And then I will refund Rebecca.  I told her by the 20th she should have her refund. Rebecca said thank you for the update and seemed content with the response. 

Narcissus Styling Company is NOT a BBB Accredited Business.

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