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Business Profile

Water Purification Equipment

FiltersGo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2 pack of filters for our refrigerator on 4/3/24 for $53.90. I was home at the exact time I received an email stating the product had been delivered to my home. I went outside immediately to search for it, and could not find it anywhere around our home or pole barn. I searched everywhere again, but still did not find it. I even asked our neighbors if they received it by accident. I reached out 3 times to Filtersgo, and twice they replied and told me not to worry and they would resolve the issue. On 6/24/24, I went through my credit card provider, and they reimbursed the money to me temporarily while they investigated, but then put the charge back on my card because they found it to be a valid charge. I haven't heard anymore from the company and I'm still out the $53.90. I'm not sure how I could have known this company is not legit.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two GE XWFE refrigerator water filters on March 26, 2024. FiltersGo provided a **** Priority Mail tracking number claiming it was delivered. I tried emailing the company and got a reply that they were looking in to it and would get back to me. They never did. I paid them $53.90 via credit card. I called my credit company and filed a dispute of charges.

  • Initial Complaint

    Date:05/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online purchase made March 31, 2024 with credit card- FiltersGo.com for 2pk GE XWFE filters. Confirmation email 4//2/2024 with order details and then a follow up email 4/2/2024 with expected delivery date of April 4, 2024 ***** tracking information and an option to click visit our store for account/order history). Since purchase, I have made many unsuccessful attempts at contacting this merchant (email, phone and website) to find it no longer exists.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two GE XWFE refrigerator water filters on March 19, 2024. FiltersGo provided a tracking number. I received an email 3/26/2024 claiming it was delivered by the ***** but I was at home and the package was not delivered. I have sent 18 emails with no reply. On three occasions, I contacted them via their website contact us panels. I have only received an automated response. Information on their website is of no benefit. The physical address on their website is J&J Welding Shop in ************, **. The phone number on their website is an insurance agency in ******, **. I would like my money refunded.

  • Initial Complaint

    Date:05/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for 3 refrigerator water filters. The filter were delivered to the wrong address. I have attempted on multiple occasions to contact the company and they keep replying we will looking into the issue but still I have no filter or an explanation of how they will resolve the issue.

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a water filter for my refrigerator and never received it. I contacted the post office when I got an email stating it had been delivered and they told me they delivered it to the address on the label which was not mine. I sent all of this information to Filtersgo and kept getting weird replies "Dont worry, we are in touch with you to solve any of your problems and unpleasant situations.Your order number is #####, we will check all the information and get back to you with an answer.Thank you for staying with us. " Everytime I email them I get the same reply. the last time I emailed them wanting an update I received an undelivered response. I would like a refund. They clearly put someone else's label on my package.

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered water filters and they were not delivered. Since then the company has been impossible to reach. Emails get an auto-response that appears to be from ****** saying they will get back to me, but they never do. ****** maps does not list a company at that address in ************ - using street view, there is a welding shop there but the phone # is inoperative.

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two GE XWFE refrigerator water filters on April 2, 2024. FiltersGo provided **** tracking number ************************** claiming it was delivered. I checked with the post office and it shows this number not being delivered to my address and it was from a ************* I tried emailing the company and got a bogus reply. The telephone listed for Filtersgo is that of an insurance company **************. I paid them $53.90 via credit card. I called my credit company and filed a dispute of charges.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two water filters from the website filtersgo.com, I received the filters but neither would work in my refrigerator. I checked their website for their return policy and contacted them the day I received the filters to get a shipping label and return. I emailed ******************************** many times over the last month and only received one response back in March from an unknown gmail address. I continued to email asking for the return label and have not received anything. After then searching the business on ******* it appears that this website may be a scam. I just want my money back. I don't care if they don't want the filters back.

  • Initial Complaint

    Date:03/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a water filter for my refrigerator: Everydrop. Refrigerator. Water Filter 2, EDR2RXD1. 1 1 Pack. I ordered mid February and on 2/23, I received an email saying it had been delivered to my mailbox. I didn't have any packages, and my mailbox requires a key as it is a community mailbox area. I replied to the email saying I never received anything. They replied:Dear *****,Don't worry, we will continue to deal with the logistics partner. And now we have sent you your order again, **** tracking number: 92001903435365120300364784.Support Team,filtersgo.com 24.2.2024, 23:37 +0100 I never received anything after that so I reached out again. They replied: From: ********************** To: You ?Dear *****,We see that your package was delivered: Your item was delivered in or at the mailbox at 4:47 pm on March 4, 2024 in ******, ** 30080.Support Team I replied that I never received anything and asked for help on resolving the issue: either provide me with a filter or give a refund. It has been days and now I am getting no response.I am afraid it might be a scam and don't know what to do about it. If it is not a scam, then I would just like to get my water filter or have my money refunded.

FiltersGo is NOT a BBB Accredited Business.

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