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Business Profile

Car Dealers

Uinta CDJR

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my 2018 Dodge Journey since September.I have a warranty on it about4000/5000 I have paid on ***** vehicle was over heating back in Sep I drove to ******* took me5 hrs to get home bc it kept over heating.I was told it was the ************* it was replaced I was told it was good to go,drove it20 min I had to bring it back bc it was still over heating.Then I was told it was all good no more over heating, well it continued to over heat I had to prove it they asked me to send video proof through email. So I did just that, well they took my car back. They did help me get a 2nd vehicle which was great but I did not think I would be without my dodge journey as long as I have.I feel like they think bc they helped me get another vehicle in (Sep/Oct) that there is no hurry to fix my car Dodge Journey.I called&called no progress I was told they didn't know.Then I am told that its the head gasket that it would take a week or so to get approval to pull it apart to see if its the head gasket. Well finally in December I was told it was good no over heating.I had it for 2 days, it over heated again! I then took the radiator cap off and there was gunk/sand all on it. I call they pick it up the next day I express my concerns, Also I'd like to mention I thought they had fixed the head gasket but I was told that the mechanic did a test and found it wasn't the problem and flushed it but still they picked it up.I ask about the radiator cap he said he would look.well weeks go by no phone call, I called 2 days before Christmas asking the progress&I asked about the radiator cap.I was told it was on his list&that he wasn't concerned about it.I call again in Jan and I am told it's the cooling system.Called again a week or so later&I am told no more than I was prior "the cooling system".It has58,000 miles,I am at a loss.I do not know what to do anymore,I've tried&tried and no improvements.I was told by the mechanic it's normal for my car to run HOT. Normal temp ******* not 230+

    Business Response

    Date: 03/10/2025

    *******, 

    Our Service Manager, ***** ****, will be in touch with you shortly. We have moved this vehicle to the front of the line and will work on getting your vehicle back to you as soon as possible.

Uinta CDJR is NOT a BBB Accredited Business.

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