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Business Profile

Gift Store

Wind River Trading Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/25/2022 I purchased a signed (by *** ******) bracelet cuff of the design Indian corn. The saleswoman told me it was silver and spiny oyster. Over the course of the next month, I began to notice the "silver" on the bracelet edges seemed to be coming off - making me wonder if it was truly silver. On the 21st of June, I was putting the bracelet on, and the center stone fell out of the setting. There were what appeared to be a considerable amount of shavings from the holes drilled in the stone to set the smaller stones. At this point, I am concerned that it is truly not real as you can clearly see the paint marks on the back of the stone or whatever it is. I immediately placed a call and left a message for the store owner, with no response. At the suggestion of the store manager, Rita, I emailed the store owner. One the 24th of June when he hadn't responded, I emailed again. On June 28th, he finally responded and stated there was nothing he could do in this manner, they buy from a 2nd party sales rep and suggested I glue the stone back in place using epoxy. I responded and let him know that I was not satisfied with that response because I was sold an authentic piece of jewelry when in fact it seemed to be costume jewelry. Ultimately, I paid $300 for a piece of jewelry which was sold to me as an authentic piece of jewelry, including being signed by the artist, when in fact it was not. The store owner has refused to do anything to rectify the situation.

    Business Response

    Date: 08/15/2022

    So have the customer send back the bracelet.  When I receive the item I will refund plus shipping.  I have no idea what caused the shell (abalone) to fall out.  It is NOT a fake stone.

    Nearly a month later the customer says she was putting the bracelet on and the Shell fell out.  I have no idea how this customer take care of jewelry.  But after a month is my fault?

    This is a first for our store.   Bad mouthing me on social media is classy ? right?

    Dave H****
    Wind River Trading Company

    Customer Answer

    Date: 08/15/2022

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.




    Regards,



    **** *** ********

Wind River Trading Company is NOT a BBB Accredited Business.

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