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Business Profile

Furniture Stores

Conlin's Furniture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Mattress and Base from the Conlins Furniture store branch in Gillette wy, it took 4 weeks to come in (which was expected) when it got delivered I noticed it was hard as a rock (when I knocked on it, it sounded like me knocking on a wall) I questioned the delivery guy if it was the correct mattress, he assured me it was and that it was just frozen, and that I needed to let it thaw out. (which after talking to ****** ***** the manufacture of the mattress, they informed me that the mattress freezing like that would compromise the memory foam). I placed heaters in my room for 24 hours and the mattress was still hard, So I pulled the mattress away from the wall and then realized it really was not the mattress I ordered. I ordered the hybrid mattress this was the all memory foam. So I went into the store to talk to them about it, they admitted they ordered the wrong mattress for me and that they would make it right. That was now pushing 7 weeks ago and I still do not have the correct mattress, I financed this and am now making payments on a bed that I do not have, I have been sleeping on my couch since my old mattress left when I got the wrong one. They are still giving me the run around on my correct mattress and when I will receive it so I asked to just return this wrong one and be done with this whole mess and I was told that I can not return the wrong mattress, that I am basically stuck with it. I know have a 6,000 dollar mattress and base sitting in my house that I have never used because it was the incorrect one, with the mattress cover on it that I purchased from them to ensure that I would be able to return the wrong one. which they now say is not allowed! The staff when I have called them have been extremely rude and Indignant to be saying I'm stuck with this bed now. I am beyond furious and have filed a dispute with the financing company. this is horrible customer services for the amount you are paying for a bed!

    Business Response

    Date: 04/18/2023

    Hello, 
    This client has been taken care of. The bed was just a bad bed, it was a very unusual incident that we had never ran into before so it was a learning experience for us all. The new bed was ordered for the client to get swapped out but shipping a little longer than the original bed which was unexpected. Needless to say this case was a chain of unexpected problems that required some time to get straightened out. 
    Thank You 
    Nicole

Conlin's Furniture is NOT a BBB Accredited Business.

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