We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Specialty Auto Parts

R&D IDI Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Parts.

Complaints

This profile includes complaints for R&D IDI Performance's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

R&D IDI Performance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 14th 2024 I purchased one Billet Injector Fuel Return Rails kit from R&d idi performance from the website ************************************** . When I received the kit I followed all directions properly but the kit would not assemble and does not function properly. I called the owner of R&D IDI Performance and he admitted to me this is a common issue they know exists but since they can not quality inspect each part there is nothing he can do to prevent bad parts from being sold. He suggested I fix the part by purchasing a tool to fix the bad part. I spent 260$ on this item and I did not receive a functioning part. I would like a refund but R&D IDI Performance is unwilling to provide a resolution.

      Business Response

      Date: 12/04/2024

      The customer, **** ****, received the product in good order. He called concerning an issue with installation of a fitting included with the product. I had a similar issue 2 years prior, so it threw up a red flag initially. I advised the customer to purchase a very affordable tool (More affordable than the freight to send the product back) that would remedy the issue. The customer got very angry, inconsolable, and started calling me names. I told him to send the part back to me, that I would inspect it, and warranty it if necessary. He ranted on about how I needed to send him a brand-new replacement outright, and I had to tell him that's not how my warranty works, that it's up to the customer to send the product back so that it can be deemed warrantable. The customer then hung up on me. A number of minutes later, he called back, asking for the size of the tool mentioned above, in which I gave him the size, after which, exploded in more expletives toward me. I decided that this customer wasn't worth the trouble and told him to send the product back to me, and I would give him a full refund. He stated that he didn't want a refund, that he wanted to run the product, because he was tired of his inferior product on his engine leaking. It was at this point that I deemed something fishy was going on, and after checking with several customers that received product from the same batch as him (This product is my top selling product, with many customers), none of the customers had any issues with the product of the same batch. I concluded that the customer installed the fitting improperly and was trying to dupe me into sending him new product after he damaged the product during installation. Since, the customer has spammed social media and rating mediums on the internet with falsehoods regarding the situation, in an overly juvenile fashion.      

      Customer Answer

      Date: 12/06/2024

      Complaint: 22638105

      I am rejecting this response because:

      Regards,

      **** ****

    R&D IDI Performance is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.