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Business Profile

Towing Company

Draggin Towing, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used draggin towing to get towed to their repair shop. There they repaired my brake on the left front tire.I was told by them that the squeaking and rubbing sounds are normal for new brakes.They kept making that sound over the course of a couple of ********* brakes ended up malfunctioning by sticking and caught on fire.Looking underneath they did not put the backing on which led to them heating up and catching fire causing more damage to the vehicle.When calling their business and reporting what happened, they stated it was not their fault and would not fix.

    Business Response

    Date: 04/24/2025

    **** called the shop and was asked to bring the vehicle in and she never showed up she called months after the brake was installed. We can not fix something over the phone the vehicle would have to be here. The mechanic also told her at time of service that the other brakes needed replaced she declined cause she didnt have the money. 

    ******* Bears
    Draggin Towing and recovery LLC
    **********

    Customer Answer

    Date: 04/24/2025

    Complaint: 23126077

    I am rejecting this response because:
    The correction on said brake line was not done properly and should be fixed without out of pocket expenses. 
    they stated on the phone that it was my fault and I should pay.


    Regards,

    **** Quick

    Business Response

    Date: 05/06/2025

    from: Draggin Towing <**********************************************>
    to: ***** Look <**********************************************************************>
    date: May 6, 2025, 1:00 PM
    subject: Re: BBB: Customer Feedback Received - Your Response Needed

    The last conversation with **** Quick was with Chelsy and she was told to bring vehicle in to be looked at she never came down mind you this Brake job was done last November if it was anything we did it would not of taken months to act up the customer was advised that all brakes needed done and as I stated before she opted out do to funds 

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