Reviews

This profile includes reviews for Pirate Ship's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pirate Ship

  680 S Cache St Ste 100-9149 Jackson, WY 83001-8694

• 

  Pirate Ship

  177 Center St Jackson, WY 83001-8700

Review Details

• Review fromMatt D

  Date: 08/29/2023

  5 stars
  I'm an **** seller who was struggling to get any traction with international buyers because ****'s global shipping cost a fortune and buyers couldn't combine items in one order. I saw a fellow reseller on ******* mention this Simple Export Rate they had, and I was intrigued but scared to leave the **** plantation. I worried about lost packages, VAT, so many things. But I was desperate, so I tried it anyway. I turned off **** global shipping and switched all my listings over to Simple Export Rate or *** (not available on ****) through Pirate Ship for international customers. And boy, it made a difference! My international sales are up, I'm getting multi-item orders, and the packages cost less for buyers and arrive sooner! I'm getting great feedback from buyers too. I can even click through to last-mile providers like Royal Mail and see, actually see, the carrier deliver my parcel to the customer. Try doing that on ****!Thanks for whatever black magic they do to make all this happen. They have really helped my business. I'm glad I took a chance on Pirate Ship for my international shipping.Cheers,Matt from ******** Delivers on ****

• Review fromNatika T

  Date: 07/02/2023

  3 stars

  Natika T

  Date: 07/02/2023

  When we first started using PirateShip for our business they were a Godsend. Never had issues, very rarely had an issue or complaint. This is definitely no longer the case. Recently we have had a string of adjustment charges to our packages and the price and weight differences are extreme!! We weigh our packages with two scales at home and verify the weights every time before even entering the info in the system. Then we get an email stating the weight changed drastically (for example: One package they said went from **** oz (the weight we had for a Bubble Mailer or Padded Envelope and they changed the weight to 2 lb and 2 oz causing an over $11 additional charge!!!) How is that possible?!?! So now Im disputing two charges like that and the additional charges now total over $20!!! Seriously!! But lets not talk about how we mailed a package using PirateShip and then one of our customers not only didnt get her package but the label to the package was BLATANTLY cut off (and its highly obvious it was cut off) and our customer only received the label and a note stating the package was separated from the package?! How?! Those labels are way to sticky to accidentally come off! So yeah there is a lot of issues here and I definitely feel like PirateShip and **** are purposely trying to overcharge customers and businesses. We have disputed the charges. Lets see what luck we have there. But if this continues, we have now agreed to start taking pictures of our weighted items and if we keep receiving these discrepancies, we will bring it to News or ************ attention and let everyone know the are getting cheated and overcharged unnecessarily. This is absolutely ridiculous!

  Pirate Ship

  Date: 07/05/2023

  Hello ******,
  
  Thank you for taking the time to review us! I am sorry for the stress you've been experiencing lately! As long as you are accurately measuring and weighing your packages correctly, then you are doing things right ?? Be sure to weigh your packages with the item(s) you are shipping in it, as well as with any packing material you are using! That'll be the most accurate weight for your packages.
  
  Just to clarify, the carrier adjustment system isn't unique to Pirate Ship - mail carriers will send these adjustments out to anyone using their services. They do this instead of just returning the package or trying to charge your customer on delivery, but it's still a surprise to get those charges!
  
  When you ship directly through the *********** or *** in person, they have the option to re-weigh and re-measure packages then and there, so you're a lot less likely to see charges after the fact. With online postage, there is a much greater burden to make sure you're entering the correct size and weight of your package when you're creating the label, since carriers aren't able to just adjust the postage at the counter.
  
  It is possible that **** made a mistake, so I am glad you have started the dispute process for those adjustments. We'll send you an email as soon as we hear back about those.
  
  I am also sorry to hear about the package that you shipped which arrived with a cut off label. It sounds like **** really dropped the ball there. Just to clarify, Pirate Ship doesn't handle the packages in any way, and we have no way of knowing what happened to that package since we just supply the labels. With that said, we're always happy to help you determine the next best steps to take, such as filing an insurance claim if your package was insured.
  
  Our goal is to help you ship your packages at the lowest rates possible, and not to overcharge you! Our team is always happy to lend a hook to ensure you have the best experience possible! Our live support hours are every day from 7am - 9pm PST ?? and you can email us at ********************************.
  
  Thanks again and have a swell day,

• Review fromMercedes H

  Date: 05/31/2023

  5 stars

  Mercedes H

  Date: 05/31/2023

  So far I LOVE this service! It's easy to use and makes shipping items so convenient and fast. I love that I can save box dimensions, it'll pop up with address suggestions as you start typing so you don't have to manually type the whole thing, and you can print the shipping labels on plain paper to save money. I was new to the world of printing your own shipping labels and they had an article that answered all my questions and even suggested the best scale and printer to use so I didn't have to guess what would work. I will definitely recommend this company to anyone!

  Pirate Ship

  Date: 06/02/2023

  Ahoy Mercedes!
  
  
  
  Thank you so much for the kind words! Here at Pirate Ship we pride ourselves on our world class customer service and our easy to use platform, and I'm happy to hear that our resources have been helpful with getting you started on your shipping journey!
  
  
  
  It sounds like things are sailing smoothly so far for you, but we'll keep a lookout with our spyglass just in case you run into any choppy waters! If you ever run into any issues with shipping, just let us know! We ARRrre here to help!
  
  
  
  Happy shipping and smooth sailing!

• Review fromMartin Q

  Date: 04/15/2023

  5 stars
  They offer *************** which is good enough but they go above and beyond! For example if you respond to an email they send it doesn't bounce back you actually get a response from someone! It's the little things that count. I use the website on multiple browsers across multiple devices. My go to is brave and it works great. I imagine any users encountering errors are user error and not the website. I will continue to use this service as long as they are around.

• Review fromMeg Y

  Date: 03/22/2023

  5 stars
  Pirate Ship is the solution I've been wanting for years - I've tried just about every major shipping service and Pirate Ship is by far the easiest to use and implement. There's nothing better for one-off shipments or weird use cases. Would highly recommend making the switch for anyone on the fence!

• Review fromETHAN C

  Date: 03/04/2023

  5 stars
  I've been using PirateShip before they offered **** We had our own account with *** but the rates with PirateShip is much much lower. PirateShip's web interface is much better than *** WorldShip in the way you get shipping rates and tracking shipments. There is no phone number to call for support and everything is done via email but they are very responsive and will go the extra mile for you when mishaps happen. Such as the case when *** charged me an additional $1,100.00 because they fudged the dimension numbers to get over the max ***** limit. I provided all my supporting documents/photos and PirateShip was able to charge disputed/dropped.Highly recommend PirateShip.

• Review fromLea S.

  Date: 02/16/2023

  5 stars
  I just wanted to say how much I appreciate this service we have been in business for ten years and have always needed something to fill the shipping niche that Pirate Ship does for small e-commerce shops like mine. Before finding them we used to use the label service that PayPal offered but it was difficult to use and not as streamline. Pirate Ship customer service has always been quick to respond, too. Extra bonus points for all the great pirate puns!

• Review fromTroy A

  Date: 01/31/2023

  5 stars

  Troy A

  Date: 01/31/2023

  Can't recommend this service enough to anyone who needs to ship money. Simply log in and you'll save a ton of money on shipping. Very easy to use.

  Pirate Ship

  Date: 02/01/2023

  Ahoy ****!Thank you so much for the kind words, matey! Pirate Ship was created with small businesses like your own in mind we believe that everyone deserves the same access to the lowest shipping rates in the seven seas.We're so glad to hear you're saving your hard-earned treasure with us! Let us know if we can ever lend a hook with anything, and happy shipping!Best RegaRRrrds,Pirate Ship

• Review fromee k

  Date: 12/07/2022

  1 star

  ee k

  Date: 12/07/2022

  Technical NIGHTMARE - 0/5 starsTechnical NIGHTMARE. Horrible support. AVOID.Tried payment using two different credit cards, both errored. Tried Paypal - that errored. Tried three different browsers (Chrome, Safari, Brave - all up-to-date). Restarted computer +5x with no change. Contacted chat support - zero solutions.A few hours later, I logged into my account to try again, and noticed a payment HAD gone through. But only on ONE OF THE THREE BROWSERS. Meaning, my account information/payment history wasn't consistent across the three browsers for the SAME ACCOUNT:Brave - "payment processed, label ready to ship". Chrome and Safari - no history of payment or label.After downloading the *** on Brave, I noticed that the label they generated was completely mis-formatted. Half of the recipient's name was cut off, and there was a black telephone icon covering the other half. I requested a refund, and re-entered the information for a new label, and the same misprint was there. I would have tried the other browsers, but again, no record of any label in my account, and they wouldn't take my payment.Reached out again via Chat to no avail. When I asked to speak to tech support, they claimed they don't have such a department...I have now paid for two labels, both of which are generated incorrectly, rendering them useless. Zero support, and an atrocious technical nightmare. If you value your time, trust me, youre better off going to the post office.

  Pirate Ship

  Date: 12/09/2022

  Ahoy BBB and ******!Thank you for bringing this to our attention! As always, it is our goal to ensure that our customers are getting the best experience possible and we appreciate the opportunity to extend further clarification for issues as they arise.Ive reviewed both chats youve had with us and was able to determine that part of the trouble you experienced was likely due to the browser you are using. We highly recommend that you use the most updated version of ****** Chrome, as our site works best there. The reason the label did not print out as you typed it in was due to character limits. These character maximums are set in place by **** and our system uses what they provide.I was happy to see that our pirate on the crew escalated your chat to a Manager so we could take a deeper look into the label formatting issue you noted. We followed up with you about this via email explaining that the characters you entered in the address field on your label exceeded the 35 character limit **** imposes on international labels. This is why you were running into those strange errors upon printing. Id also like to clarify that although we do have tech support representatives, they do not handle chats. I noted that you were able to get this refunded, which is the next step we would recommend for any label that wont be used! We will keep an eye out on our end for when this credit comes back to your Pirate Ship account, which is typically 2-4 weeks depending on the speed of ****. Once the credit is in your account youll be able to refund it back to your original form of payment via your dashboard. Were sorry that your experience chatting in with us wasnt as helpful as it could have been. We pride ourselves on our world class customer service and anything short of that is something we aim to correct with continued training of our representatives. We look forward to hearing back from you, ******! Please let us know if you have any questions.

• Review fromLindsey N

  Date: 11/05/2022

  1 star

  Lindsey N

  Date: 11/05/2022

  They need to be shut down. They are always charging your card long after an item is shipped and will ucharge you on items that are a flat rate cost. Then they wont give you your money back no matter what proof you have. They also dont have a phone number to contact them through. Complete joke of a company. The fact they can basically steal and no one does anything is shameful.

  Pirate Ship

  Date: 11/08/2022

  Hello ******* and Better Business Bureau,Thank you BBB for bringing this situation to our attention! Its always our goal to make sure were helping our customers to the best of our ability, and this service is an added tool to ensure were right on track. I understand how frustrating it can be to wait for **** to refund unused labels, but sadly this wait time is due to **** policy and we truly wish we could speed up the process for you.We're sorry to hear that our correspondence on this matter was insufficient, but we're happy to help clear things up! Weve reviewed all of your conversations to date, and saw that we credited your Pirate Ship account for a failed refund by **** in 2020 and are currently keeping an eye on the pending refund for your label. Your refund request will be reviewed by ****, and if it is approved it will show up on your Pirate Ship account balance, which you can then refund back to your original payment method on file. As a note, it can take up to 30 days for the results of that refund request, so were happy to keep an eye on the results of that for you and update you as soon as we have more information!Sorry again for the trouble, but we're hopeful that we'll see your refund approved soon! If you have any questions or concerns please feel free to reach out to our team and we'll work to get this issue resolved for you. Have a wonderful week and stay safe out there!We look forward to hearing back from you!