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Business Profile

Lumber Carriers

Restoration Lumber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Carriers.

Complaints

This profile includes complaints for Restoration Lumber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Restoration Lumber has 2 locations, listed below.

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    • Restoration Lumber

      970 W Broadway Ste E #514 Jackson, WY 83001-6403

    • Restoration Lumber

      970 W Broadway Ste E PMB 401 Jackson, WY 83001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a purchase agreement with Restoration Lumber company in October of 2023 to provide materials for my barn. I received several shipments of materials, but many of the items were produced incorrectly (and unusable) and others were never shipped. Like a dummy, I paid the invoice in full trusting that Restoration Lumber would make good on their promises. I communicated the short comings in writing and verbally with the Sales Manager (who has since been fired) and the CEO/owner of the company since March of this year. A few of the items originally listed as missing/incorrect were replaced because I drove to ******* and brought them home. The value of the missing/incorrect materials exceeds $37,000. The CEO/owner has stopped answering or returning calls or responding to emails or text messages.

    Restoration Lumber is NOT a BBB Accredited Business.

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