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Business Profile

Tour Operators

Jackson Hole Resort Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jackson Hole Resort Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jackson Hole Resort Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a partial copy of the mail I sent to **** ***********************, *************** and Head of Jackson Hole Mountain Resort Saftey.Sunday Dec 3rd my family and I (5 skiers) took to the slopes to enjoy a fun and safe experience skiing new snow with a sunny morning. Unfortunately the morning was anything but fun. Within the first three runs my family and I were quickly overtaken by multiple groups of Jackson Hole *** instructors skiing together in groups of ****. Several times after being overcome down the hill in clearly posted "Slow Zones" your *** instructors cut off my family at very high speed and in 2 occasions nearly hit my daughter and I. I personally witnessed your *** Instructors on multiple occasions skiing at uncontrolled speeds down the mountain with complete disregard to anyone on the mountain. After witnessing this several times I became very concerned about the safety of my family and other families on the mountain that were simply there to enjoy the day.***ing the next 30 - 45 min was almost intolerable with attempting to complete a run without fear of my family being injured. I approached a Jackson Hole Mountain Resort employee, this time a *** Group Instructor. I voiced to this instructor how unsafe the *** Instructors were skiing and how they were not complying with your own rules. Note the rules posted on your website: "Please observe the posted slow zone area by maintaining a speed no faster than the general flow of traffic. Fast and aggressive skiing and riding will not be tolerated". The response from the instructor was shocking to say the least. He informed me that "the *** School has to train". I asked him if this training was in complete disregard to the enjoyment and safety of paying ticket holders? I'm requesting an immediate follow up on what actions you and your team plan to take to address these serious safety issues.

    Jackson Hole Resort Association is NOT a BBB Accredited Business.

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